The Total HRO Tech Services Direct Reporting Specialist provides technical and functional guidance and support to all levels of Comprehensive Services teams (HR, Ben, Payroll, ESC, RM etc.) and Implementation associates by utilizing extensive product knowledge and troubleshooting experience of WFN and the Payroll, HRB and TLM Product Suites. Partner closely with service teams to share best practices and assist with process changes along with receiving feedback on ways to improve support. Assist with growth and development of service associates by identifying training and mentoring opportunities and assist with facilitating training. Work with Service teams to make sure they have the access and tools they need to be successful. Coordinates efforts between Service teams and internal ADP business partners (HPS, BES, Tax and Finance etc.) and external 3rd parties as needed. Works directly with clients via phone whenever needed to help expedite issue resolution or assist with frustrated clients.

　　Technical Customer Service

　　Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

　　Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.