ADP is hiring a MyLife Advisor I. The Employee Service Center supports Comprehensive Service and TotalSource (PEO and ASO) clients by providing guidance and research in response to a wide variety of questions and issues presented by participants, HR and Third-Party vendors. The persons in these roles will use multiple tools and resources in order to develop an accurate and comprehensive response to inquiries. In these roles they will also interface with multiple ADP business partners such as payroll, HR and benefits. This also requires the ability to interface and collaborate with third party vendors on resolution. To support a seamless interaction for our clients, all levels will also have familiarity with common payroll, benefits and HR questions utilizing multiple applications. As associates move up through the job family, they will be required to work more independently, handle more complex calls, may specialize in a given subject area, and assist less experienced representatives. At the most senior level, the Representative will be required to act as back-up to the Manager/Team Lead. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. RESPONSIBILITIES: Take ownership of resolving issues and responding to questions to questions from participants and third parties regarding multiple product offerings as benefits, payroll, HR, 401K, Risk, Workers Compensation, E-time, etc. Level 1-3 will provide Tier 1 support. Supports cross-functional efforts for both lines of businesses Comp Services and PEO.

　　SHS/2 Years of College minimum /Previous Job with major area of concentration in Customer Service Skills. Up to 1 year of Experience. Preference will be given to candidates who have the following: Knowledge of US Benefits System Good Communication-written and verbal Problem Solving Abilities Empathy and Active Listening Confidentiality and Trustworthiness

　　Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

　　Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.