HR Analyst

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　　HR Analyst

　　Salary

　　$54,101.00 - $83,847.00 Annually

　　Location

　　Durham, NC

　　Job Type

　　Full time with benefits

　　Remote Employment

　　Flexible/Hybrid

　　Job Number

　　24-04678

　　Department

　　Human Resources

　　Opening Date

　　01/17/2024

　　Closing Date

　　2/1/2024 11:59 PM Eastern

　　Description

　　Benefits

　　Questions

　　Position Description

　　Work. Serve. Thrive. With the City of Durham

　　Advance in your career while making a real difference in the community you serve.

　　Hiring Range: $ 54,101.00 - $64,921.20

　　Hours: 8:00 a.m. - 4:30 p.m.

　　The City of Durham's Human Resources Department (http://durhamnc.gov/722/Human-Resources) is an accomplished, diverse, energetic team embracing and inspiring the joy of public service. We aggressively challenge assumptions of what is possible, moving towards a future that is more just, productive and rewarding for all employees. Join us if you're ready to share your talents, learn new skills and build relationships in service to the City of Durham!

　　Support the goals of the Human Resources Department by providing timely, accurate, and consistent information to our customers. Duties include answering a multi-line phone, answering email & voicemail HR inquiries, assisting walk-in customers, advising employees and supervisors regarding policies, researching information in over 15 HR systems, creating and distributing communications, and suggesting significant process improvements for other HR units to increase both efficiency and accuracy. Refer customers to other departments or organizations when necessary. First line of defense against a variety of potential employee relations issues regarding pay, performance management, policy interpretation and more. Also responsible for a variety of HR technical duties such as income verifications, additional deductions, child support verification, and co-leading HR Champions (a city-wide group).

　　Duties/Responsibilities

　　Responds to inquiries from supervisors, management, employees, and the public via email, phone, and walk-in regarding HR policies and procedures.

　　Performs human resources technical duties including: Processes new hire benefits and enter employee benefits data into the City's enterprise resource planning (ERP) system, and processes separation benefits through the City's benefits administration system.

　　Leads on the job trainings for changes being made within the department; Verifies and reviews employee request for sick leave balances and verification, benefits confirmation, sick leave donations, and employment verifications; Updates Quickbase case tracking and wellness program systems to add and make changes to employee information while maintaining up to date database.

　　Provides technical guidance to supervisors, management, employees and the public regarding Benefits, Compensation & Classification, Employee Relations, Onboarding & Professional Development, and Talent Management.

　　Process improvement to HR department and training to HRC staff through technical trainings, 1:1 trainings, webinars & strategic initiatives.

　　Prepares and delivers citywide and targeted communications including promotional posters/fliers and formatted email notifications regarding Human Resource initiatives.

　　Manages and coordinates the completion of special projects including creating and maintaining department intranet pages, updating and maintaining COSMO, producing informative resources on HR initiatives.

　　Performs other duties of a similar nature and level as assigned.

　　Minimum Qualifications & Experience

　　Bachelor's degree in Human resources, business, management or related field.

　　One year of related experience that includes a general familiarity with human resources policies and procedures, experience in customer service or contact center environments and familiarity with database maintenance.

　　Additional Preferred Skills

　　HR Certification.

　　Focus on continuous/process improvement.

　　Team Player.

　　Excellent verbal and written communication skills.

　　Fluent in Spanish (speaking, reading, writing).

　　Benefits – General Full-Time Employees

　　11-12 paid holidays per year

　　12 standard work days of vacation per year

　　12 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

　　2 weeks paid military leave per year

　　Medical, dental, vision, and supplemental life insurance plans

　　State and City retirement plans

　　Short and long term disability plans

　　Paid temporary disability leave for specified conditions

　　City contribution of 10.15% into the N.C. State Retirement System

　　Paid funeral leave

　　Employee Assistance Program - personal and family counseling

　　Paid life insurance equal to annual salary

　　48 hours for volunteer work each year*

　　4 hours parental leave each year

　　Workman's Compensation Insurance

　　457 Deferred Compensation Plans

　　Benefits - Part-Time (1,000 hours or more per year)

　　401(k) retirement plan (5.0% of salary)

　　State retirement plan

　　Benefits Part-Time (Average 30 hours per week over 12 month period)

　　401(k) retirement plan (5.0% of salary)

　　State retirement plan

　　Health Insurance

　　01

　　Where did you first hear about this opportunity?

　　City of Durham Website

　　Walk in

　　Job fair

　　Employee referral

　　Professional organization Please list the organization in "other" box below

　　Internet posting Please list the specific web site in the "other" box below

　　Craig's List

　　Facebook

　　LinkedIn

　　GlassDoor

　　governmentjobs.com

　　Monster.com

　　Indeed.com

　　Employment Security Commission

　　Magazine/Newspaper

　　Other

　　02

　　If you listed "other" above please give specific web site, organization, or publication.

　　03

　　Please select your highest level of COMPLETED education.

　　Less than a High School Diploma or Equivalent (GED)

　　High School Diploma or Equivalent (GED, HiSET, TASC)

　　Associates Degree

　　Bachelor's Degree

　　Master's Degree

　　PhD or Juris Doctorate

　　04

　　How many years of related HR experience do you have? This could include a general familiarity with Human Resources policies, procedures, and familiarity with database maintenance.

　　No related experience

　　Less than 1 year of related experience

　　1 year but less than 2 years related experience

　　2 years but less than 5 years related experience

　　5 or more years related experience

　　05

　　How many years of experience do you have in Customer Service and/or contact center environments?

　　No related experience

　　Less than 1 year of related experience

　　1 year but less than 3 years related experience

　　3 years but less than 5 years related experience

　　5 or more years related experience

　　06

　　Are you proficient in the Spanish language (speak, read, and write)?

　　Yes

　　No

　　07

　　What do you perceive the challenges and rewards to be of working in a HR customer service or HR generalist role?

　　08

　　Please share two (2) of your greatest professional accomplishments that relate to this role, and describe your responsibilities in the example given.

　　09

　　Please select the skills you possess to proficiently perform the following functions? Check all that apply:

　　Building charts & spreadsheets via Office suite & databases

　　Data mining to confirm trends & advise management

　　Intake employee relations & provide guidance per policy to employees & managers

　　Lead interdepartmental meetings once a month with no supervision (up to 40 employees)

　　None of the above

　　Required Question