This role is on-site Monday-Friday based out of our Boston HQ. This role requires flexibility to work evenings, weekends, or holidays as required by the job.

The HQ Safety and Security Supervisor will play a key role in ensuring the safety and security of Wayfair’s Copley Headquarters, overseeing daily corporate security operations. Reporting to the Manager of Corporate Safety and Security, this position is responsible for monitoring critical systems, coordinating emergency responses and developing a high-performing safety and security program.

The successful candidate will bring leadership experience, operational and technical expertise, and a proactive mindset to address safety and security challenges in a fast-paced environment. This role requires a strong ability to manage incidents, foster team excellence and collaborate with internal and external stakeholders to safeguard the company’s people, assets, and operations.

What You’ll Do

Lead and manage Corporate Security and Safety Operations for the HQ Boston Copley Office, ensuring professionalism and operational readiness.

Monitor access control systems and CCTV to detect and respond and investigate incidents promptly.

Create and manage team schedules to ensure adequate security coverage during HQ operational hours.

Serve as the primary contact for first responders and key stakeholders during high profile events and emergencies.

Plan, coordinate and resource training and responses to critical incidents, mitigating risks and enabling employee safety.

Maintain detailed documentation of incidents, communications, plans and resolutions.

Develop/enhance security programs and protocols to support training and compliance.

Handle sensitive information and incidents with discretion and maintain confidentiality.

What You’ll Need

Bachelor’s degree in Criminal Justice, Security Management, or a related field preferred.

5+ years of experience in a security role, with at least 2 years in a supervisory or leadership capacity.

Familiarity with access control systems (e.g., Lenel) and surveillance technologies.

Proficiency in Google Suite, and incident reporting tools.

Strong written and verbal communication skills, with the ability to engage with internal teams and external agencies.

Proven ability to make sound decisions under pressure, particularly in crisis situations.

Relevant certifications (e.g., CPP, PSP) are a plus.

High attention to detail, with the ability to multitask effectively in dynamic situations.

Entrepreneurial mindset with a strong bias for action and comfort with ambiguity.

Ability to remain in a stationary position for extended periods (e.g., sitting or standing).

Ability to move about within an office, store, or warehouse environment.

Ability to lift or carry items weighing up to 50 pounds as needed.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice . If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].