As a part of Global Business Services team, supports and enhances the overall UL experience for internal and external customers. Under general supervision, provides backend support and fulfilment of tasks for Engineering and Customer Service departments such as creating or revising documents, accurately entering and managing data into multiple certification databases, and provide resolution to incoming questions. Performing special tasks as needed.

　　Attend and complete Foundational Training, acquire process skills and meet qualification requirements.

　　Understand UL file structure, terminology and systems needed for processing backend work.

　　Utilize system software and tools to manage certification documents and correspondence while following appropriate Work Instructions/ SOPs.

　　Receive projects for processing/ fulfilling backend work from various functions and Industries. Review project details to ensure readiness of information to process and determine further hand-off to subsequent function/ processes as applicable at the end of project completion.

　　Demonstrate ability to analyze data post certification for discrepancies then proactively communicate with appropriate function/departments to resolve issues within a project, if any, in order to complete assigned task/project in a timely manner. While processing backend work, documents project status as needed. Resolves problems in an expedient, professional and courteous manner.

　　Expediently manages and maintains personal request queues and email box. Attends to emails from stakeholders with sense of urgency and seeks the direction from leadership to resolve issues requiring additional help.

　　Be a change agent, support Business Transformation efforts and continuous improvement initiatives that drives quality and efficiency.

　　1-2 years of working experience in a similar role are welcome to apply.

　　Higher Secondary Education/ University degree or Diploma is required depending on the region.

　　Advanced English skills.

　　Should possess basic computer knowledge and shall be well versed with MS Word and should have good Keyboard skills.

　　Ability to handle repetitive day-to-day tasks without sacrificing quality.

　　Must work well independently and actively engage in team discussions, providing feedback when applicable.

　　UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

　　Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.