Job Summary:

　　Housekeeping Supervisor will be responsible for the supervision of all functionality within the Housekeeping Department.   

　　Essential Functions

　　Preserve the company’s core values in accordance with property, company, and brand guidelines to ensure the highest level of integrity and honesty.

　　Assist housekeeping management with implementing and maintaining the key control system for the housekeeping department.

　　Manage program that ensures that appliances, furniture, room supplies and general appearance of rooms meet the appearance standards of the property, company, and brand.

　　Conduct daily stand ups with housekeeping team focusing on recognition, guest satisfaction, training, and key operational priorities

　　Personal grooming and appearance to be of a professional manner and fit the hotel theme.

　　Train and operate all company cell phones and radios in a professional manner to maintain proper radio etiquette.  

　　Consistently utilize Empower guest experience tool to rapidly respond to guest requests, as well as track and review all departmental cases

　　Variable work schedule to meet the demands of the operation contingent on occupancy and may include long hours to include holidays.

　　Ensure lobby, guest hallways, back of house and housekeeping areas are cleaned and well organized at all times.

　　Retain detailed inventory of all needed housekeeping supplies and amenities for monthly/quarterly ordering. 

　　Ensure guest confidentiality, privacy and security by correctly following hotel procedures.

　　Motivate, coach, counsel and discipline all housekeeping according to progressive discipline guidelines.

　　Monitor work orders and submit to Maintenance Department according to procedures.

　　Respond to all guest requests, situations, complaints and accidents presented to housekeeping in an attentive, courteous and efficient manner. Report all incidents to Director of Operations.

　　Uphold a professional working relationship to stimulate open lines of communication with all team members, management and owners.

　　Empowers team members to provide a personal guest experience. 

　　Uphold and monitor “Lost and Found” procedures and policies according to hotel standards.

　　Respond to all guest requests, problems, complaints and / or accidents presented to Housekeeping in an attentive, courteous and efficient manner.  Follow up to ensure guest satisfaction.

　　Prepare team member schedule according to business forecast, payroll budget guidelines and productivity requirements.

　　Greet and welcome all guests in public areas with a sociable welcome.

　　Process, monitor and maintain guest laundry requests.

　　Maintains strong working relationship with Front Office to ensure effective communications for operational issues.

　　Incorporates guest satisfaction as a component of departmental and daily stand up meetings with a focus on continuous improvement.

　　Other duties as assigned.

　　Qualification Standards

　　Education & Experience

　　High School diploma

　　Previous housekeeping supervisory experience preferred

　　Exceptional customer service skills

　　Exceptional communication skills, both verbal and written

　　Ability to effectively present information to individuals or groups

　　Proficient with Microsoft Office

　　Ability to use technology

　　Physical Demands

　　Ability to sit or stand for extended periods of time

　　Ability to climb stairs/walk for long lengths of time

　　Ability to communicate clearly

　　Ability to lift up to 25 pounds

　　Ability to bend, squat and reach

　　Corrected vision to normal range

　　Ability to drive/transport self and others

　　Ability to travel on occasion for meetings

　　Long hours sometimes required

　　Mental Demands

　　Make sound judgments quickly

　　Work on multiple tasks, making appropriate progress towards deadlines

　　Able to work independently, take direction and provide direction to others

　　Manage differing personalities within the office, the hotel and the community

　　Maintain the highest degree of confidentiality

　　Ability to work effectively in stressful, high pressure situations

　　Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

　　Ability to interpret, read and communicate information

　　NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

　　We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.

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