A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

　　What will I be doing?

　　As Housekeeping Attendant, you will perform various cleaning duties within the Housekeeping department. The Housekeeping Attendant will be responsible for the overall cleanliness of assigned rooms/suites and you will also be responsible to report maintenance deficiencies in order to maintain rooms/suites in compliance with standards. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

　　Ensures that the cleanliness of the assigned rooms/suites are held consistently to the high operating standardsActively works on available and released Rooms for Guest Service along with the Floor Housekeeping Supervisor instructionsCleans rooms/ suites, as assigned, which includes making beds, cleaning bathrooms, dusting, vacuuming where necessary and washing windows / tracksReports rooms as clean and available Monitor and comply with the appearance, standards of the Housekeeping department with an emphasis on team workCheck maid cart for supplies, stock as neededStrip dirty linens / towels and remove used amenities from room/suiteReplenish linen and guest amenitiesEmpties and cleans trash containersDusts and polishes all furniture and chromeClean mirror, lights and lamps, television screen and surfaces, telephone, walls and draperiesSweep and mop floorsGreet guests immediately with friendly/sincere acknowledgementClean balconies and all balconies furniture, windows surfaces and cleans the floorCleans the bathroom vanities, basin, toilet and shower doorScrubs the tile floorsDisinfects bathroom surfaces and floorReplaces bathroom supplies if necessaryCleans and maintains all appliancesRespond to special requests by guests (such as providing extra amenities or service time requests)Reports and turns in all lost and found items which are left behind by guestsProvides excellent guest service at all timesReplaces Laundry Attendant or Public Area Attendant in case of holidays, days off or absencesPerforms all other related duties as assigned by the supervisorWhat are we looking for?

　　A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values below:

　　Planning and organizingGood oral and written communicationPrevious experience in HousekeepingGood interpersonal skillsProficiency, at intermediate level, with computers and computer programs, including Microsoft OfficeCommitted to delivering a high level of customer serviceExcellent standards of cleanIt is advantageous in this position if you demonstrate the following capabilities and advantages:

　　Ability to work in a teamExcellent attention to detailPositive AttitudeSUPPORTIVE FUNCTIONS

　　In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

　　Provide customer service to guests, including information about hotel services, activities and local attractionsAssist co-workers, as requestedQUALIFICATIONS

　　Education: High School graduate or equivalent preferred but not necessary

　　Experience: 6 months to 1 year cleaning experience in housekeeping or janitorial services preferred

　　Skills: Must be physically strong. Able to communicate in English; speak, read, write English is a plus. Also able to communicate in Spanish and Papiamento.

　　Note: Due to the cyclical nature of the hospitality industry, Housekeeping Attendants may be required to work varying schedules to reflect the business needs of the hotel.

　　The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

　　What will it be like to work for Hilton?

　　Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

　　Job: Housekeeping and Laundry

　　Title: Housekeeping Attendant

　　Location: null

　　Requisition ID: HOT0A99U

　　EOE/AA/Disabled/Veterans