Details

　　Open Date 01/22/2024

　　Requisition Number PRN14485N

　　Job Title Events Supervisor

　　Working Title House Manager

　　Job Grade E

　　FLSA Code Nonexempt

　　Patient Sensitive Job Code? No

　　Type Non Benefited Staff / Student

　　Temporary? No

　　Standard Hours per Week Up to 19

　　Full Time or Part Time? Part Time

　　Shift Variable

　　Work Schedule Summary

　　Work weeks vary based on event schedules and are frequently on nights, weekends, and holidays.

　　Is this a work study job? No

　　VP Area Academic Affairs

　　Department 00491 - Utah Presents

　　Location Campus

　　City Salt Lake City, UT

　　Type of Recruitment External Posting

　　Pay Rate Range $20.00 - $25.00

　　Close Date 02/28/2024

　　Job Summary

　　The House Manager oversees all front of house operations before, during, and after events at Kingsbury Hall and occasionally UtahPresents’ events at other locations. The House Manager leads a team of Ushers, Ticket Scanners, Concessions, and Merch Sellers, and works in tandem with the Box Office and Production team, to create a welcoming environment for patrons to Kingsbury Hall as the face of UtahPresents. They efficiently prepare the space to ensure patrons, artists, and staff have a safe and enjoyable experience from the time their ticket is scanned, to their safe departure from the venue. The House Manager is the on-site authority in the event of an emergency.

　　UtahPresents is seeking someone who can demonstrate strong leadership and problem-solving skills, work as part of a team, is process-oriented, and has a passion for customer service. The ideal candidate must have strong initiative, excellent communication skills, and a can-do attitude.

　　Responsibilities

　　Essential Functions:

　　Due to the crowd management and safety aspects of this position, demonstrated ability to perform all of the below is required.

　　Hire, train, and schedule paid and volunteer ushers, ticket scanners, concessions and merch sellers for scheduled events. Oversee performance review and make recommendations for retention.With the Event Manager, develop and maintain a volunteer usher program, recruiting motivated community members. Implement recognition program which may include end of season parties and comp ticket rewards.Adhere to performance schedules and timelines and communicate with Stage Management and Box Office to keep events running smoothly and on-time. Facilitate handover of house to and from production personnel throughout the event run.Prepare and set up for front of house aspects of events including placing parking cones and signs, VIP and security entrance setup, concessions stocking, reserved seating signage, ensure house and restrooms are clean and clear of debris, etc.Demonstrate excellent customer service skills and conflict de-escalation and resolution abilities with patrons and staff of all ages and backgrounds, recognizing various approaches are required depending on the situation.Communicating and enforce venue policies including bag checks, preventing restricted items, photo/video restrictions, and contacting disruptive patrons.Be able to exercise judgment and tact to resolve issues or know when contacting management or emergency services is the right course of action.Scan tickets to verify validity, and direct attendees to their destination. Resolve seating issues as needed.Provide clear direction, maintain order, and prevent panic in a crisis.Complete pre- and post-show paperwork, incident reports, concessions close-outs, and merch settlements.Knowledge, Abilities & Skills:

　　Be able to confidently operate and troubleshoot ticketing software, ticket scanners, point of sales systems, cash app readers, radios, and similar.Be proficient on basic scheduling, and Microsoft Office software.Assist patrons with disabilities by adjusting removable seating, checking out assisted listening devices, and similar.Be familiar with employee relations protocol and appropriately handing workforce concerns, escalating to venue staff as appropriate.Physical Abilities :

　　Able to walk, sit, stand for the duration of an event. Must be able to walk up and down stairs, and the ramped auditorium throughout the event.Must be able to lift 40 lbs. Carry and set up temporary tables, chairs, and tents.Must be able to speak clearly and hear or lip-read adequately.Minimum Qualifications

　　Requires a Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 3 years of progressively more responsible events coordination experience. Demonstrated human relations and effective communication skills required. A related field may include but is not limited to: Business, Communications, Hotel / Hospitality Management, Sports Management and Public Relations.

　　Demonstrated leadership skills in planning and supervising employees and processes.

　　Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

　　Preferences

　　Three to five (3-5) years management experience in retail, customer service, food & beverage and/or event operations, preferably in a theater environment; or the equivalent in education, training and experience, which would provide the necessary knowledge, skills and abilities.Experience working as a supervisor in a busy multi-plex movie theater, as a Manager, Concessions Manager and/or Event Coordinator at a mid-to-large sized event venue.Volunteer supervision, Box Office experience a plus.Experience with Spectrix, Ticketmaster or other similar ticketing systems a plus.Knowledge of current Information Technology trends and platforms a plus.Proficiency in Spanish language a plus.Crowd Manager Training certificationFirst Aid/ AED certificationSpecial Instructions Summary

　　Additional Information

　　To inquire about this posting, email: [email protected] or call 801-581-2300.

　　The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

　　This position may require the successful completion of a criminal background check and/or drug screen.

　　The University of Utah values candidates who have experience working in settings with students from all backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

　　Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

　　The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

　　To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

　　Online reports may be submitted at [email protected]

　　For more information: https://www.utah.edu/nondiscrimination/

　　Online reports may be submitted at oeo.utah.edu

　　For more information: https://www.utah.edu/nondiscrimination/ https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South