Your Leadership.Our Power.Unlimited Potential.Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world's leading brands - and our employees' careers - by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for professionals like you.Want to be part of something powerful? It's time to look at Taylor.Your Opportunity: Taylor Print and Visual Impressions, a division of Taylor Corp, is looking for a new Manager of Account Management to join the team! In this position, you will lead, direct, and supervise the work of Strategic Account Managers and will be required to work independently with a wide degree of creativity and latitude. Professional development of the team is a priority to ensure employees are coached in service and sales techniques to enhance performance.Responsibilities Include:Lead a team of Strategic Account Managers and carry out management responsibilities. Including interviewing, hiring, training, performance reviews, and developing talent.Obtain desired results through the execution of direct reports.Work with Director of Account Manager and peers (Manager of Account Management) to set expectations for the Strategic Account team. Including but not limited to execution expectations, set...monitor...manage goals set for the team.Build, maintain and foster relationships with clients supported by your Strategic Account Management Team.Operate as an escalation point for assigned accounts. Understand special industry needs, proactively communicate, have a sense of urgency, and help give solution-based direction that will positively impact the customer.Ensuring both you and your Strategic Account Managers are working proactively on client requirements, in some cases reading between the words to identify client expectations.Teach the team to act as a liaison between the customer, cross functional internal teams, and vendors, to insure timely and successful delivery of our products, services, and solutions according to the customer's needs.Work with, build relationships with and influence all levels of the Taylor organization to ensure client requirements are met. Includes but not limited to sales, executives, production facilities, key departments (estimating, order entry, prepress).Accountable for all aspects of assigned accounts. Performance, execution, training, documentation, SLA's (service level agreements), relationship. This is accomplished through both direct and indirect contact with the clients.Ability to mitigate issues through ambiguity to achieve the desired outcome for both the organization and the client.Perform Root Cause analysis, develop a course of action, implement the plan of action and measure the effectiveness with minimal direction.Actively lead continuous improvement initiatives as well as facilitate and implement standard work and lean principles.Manage multiple projects and teams at any given time while setting customer expectations, meeting deadlines, and adhering to standard operating procedures.Responsible for establishing and guiding customer communications, conflict resolution, and compliance on contract deliverables. Establish productive and professional relationships with key customer personnel including at the Executive level.Perform data analytics to draw conclusions and make recommendations for improved service, process changes, and/or financial improvements.Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization.Coordinate customer business reviews including preparation of customer presentations, gathering performance metr