HOPE HAVEN SHELTER COORDINATOR

Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+St.+Jamestown+NY+USA+14701)

Job Type

Full-time

Description

Position Data:

Title: Hope Haven Shelter Coordinator

Grade: 9 Exempt:XNon-Exempt:

Reports to: Homelessness Services Manager

Basic Function or Position Summary:

Administers the day-to-day operations and program compliance of the Hope Haven’s WomenShelter. Hours per week 35: Monday - Friday 8:00am to 4:00pm. Salary $22.77/hourly

Security Clearance:Level 6 V, A, C, R

Requirements

Position Responsibilities and Specific Duties:

Provides general supervision of resident services, including admission, transfer, discharge, coordination of community activities and services, and management of related program activities.

Ensure protection of residents’ rights as per 18 NYCRR Part 481.12, and development of appropriate mechanisms for their protection.

Responsible for site licensing and regulatory compliance, including emergency shelter operational plan.

Promotes quality services to residents that are based on best practices in trauma-informed care, cultural competency, and LGBTQ sensitivity.

Provides on-call coverage as needed in coordination with supervisor.

Provides coverage on schedule as needed.

Works with team on PR and recruitment strategies; community relations

Maintains current knowledge of and assures regulatory and procedural compliance

Develops and keeps procedures and protocols current; implements designated management systems.

Assists with providing and developing trainings and orientation to service area staff

Promotes agency wide integrated service delivery strategies.

Participates in designated Coalitions.

Fosters positive relationships with peers, funder, licensors, staff, subcontractors, and community partners

Monitors identified service area budgets; assists Supervisor to develop new or renewed budgets.

Facilitates and participates in meetings as designated.

Fosters ongoing, integrated, comprehensive service delivery model with other COI services.

Coordinates designated functions of the MOU and MOA process.

Facilitates standardization of systems and processes within service area and division.

Utilizes CAPSYS, data, and other tracking and measurement tools to monitor staff performance and service area outcomes; drive improvement and response to need in service area.

Promotes positive agency, division, and service area image.

Other duties as assigned by supervisor.

Building Manager Duties:

Oversees petty cash, if applicable

Conducts/coordinates evacuation/lockdown drills a minimum of annually or as is required by licensing or regulatory entity; completes documentation of drill and forwards to appropriate person(s)

Maintains a current list of office occupancy in the building (includes staff name, office number, and program to be charged) and updates list quarterly forwards to finance or as is indicated

Oversees general building work orders; acts a liaison to B G’s supervisor reports physical building/or property concerns and reviews/ approves maintenance requests

Tracks distributes keys and key fobs; maintains list of staff that have keys to building

Maintains list of security codes; oversees security cameras reports any operating problems

Completes/reviews/submits incident/accident reports re: incidents that occur in building within required timeframes and in compliance with OTDA regulations

If applicable, supervises building receptionist – arranges for adequate reception back-up

Reports any major/serious incidents, issues, concerns to CEO – completes an event record when indicated.

Key Working Relationships:

A. Internal: Housing and Community Development Director, Housing and Community Development Deputy Director, Homeless Services Manager,

Housing Staff, Building Grounds Manager, and Navigators

B. External: Funders, Community Providers and Partners.

Supervisory Scope:

A. Number of staff supervised: 1-5

B. Titles supervised: Housing Support Specialists

Organizational Responsibilities:

Adheres to all policies and procedures.

Attends appropriate in-services/trainings

Attends all required meetings

Data collection, analysis reporting as required

Participation in management systems and functions internally and externally

Participates in organizational committee structures as appropriate.

Physical:

Ability to lift up to and including 10-25 pounds of physical effort. Knowledge, Skills Required:

Associate degree in the Human Service or Social Work field required; Bachelor’s degree in the Human Services or Social Work field preferred.

Two years of human services experience required; at least one year of experience working with homeless adults preferred.

Two years prior supervisory experience required.

Awareness of and sensitivity to the needs of the homeless; demonstrates respect for cultural differences.

Strong computer skills with emphasis on word, excel, google docs and databases.

Strong communication, motivational, and interpersonal skills.

Strong leadership skills.

Special Requirements, if any:

Must be able to provide consistent even tempered customer service at all times.

Must be at least 21 years of age.

Ability to work flexible hours.

Valid Driver’s license

Reliable transportation

Ability to travel throughout the county.

Pre-employment physical exam and TB testing

Ability to obtain and maintain physical exam annually

Works compassionately with a diverse population.

Experience navigating community programs.