Make banking a Fifth Third better®

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　　GENERAL FUNCTION:

　　First level of supervision in assigned department that corresponds with customers, Realtors, mortgage brokers, appraisers, title companies and attorneys in order to facilitate delinquency resolution through advanced contact, consultation and collections efforts. Coordinate and manage staff in a work out solicitations environment facilitating workflow, monitoring productivity, and ensuring staff is in compliance with Bancorp and investor policies and procedures. Responsible for prioritizing work and delegating tasks to ensure proper coverage in the department. Oversees and assists in resolving escalated operational and customer service issues and/or employee problems. Has direct impact to Bank on losses of over $200 annually. The department is responsible for the oversight and management of a portfolio of delinquent investor, insurer & bank owned consumer and mortgage accounts. Department targets are to achieve a Freddie Mac top tier ranking, FMNA 5-STAR rating, FHA tier 1 ranking and reduction of bank owned UPA, non-accrual and charge offs and to keep losses below established loss plans.

　　Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

　　DUTIES AND RESPONSIBILITIES:

　　Responsible for monitoring individual and team productivity and quality, servicing internal /external customers and providing feedback to management.

　　Provides daily management, coaching and feedback to staff through account reviews, monitors and side-by-sides.

　　Coordinates the training of new hires. Manages the up-training of staff, ensuring staff has a full understanding of departmental and Bank procedures as well as individual job responsibilities, goals and performance standards.

　　Promotes teamwork and ensures the cross training of employees. Communicates to higher management the constructive suggestions of employees, while at the same time communicating to employees the policies, practices, objectives and progress of the Bank.

　　Identifies and implements work efficiencies through process improvement techniques and product development for delinquency resolution.

　　Demonstrates mastery of all area equipment and related non-exempt responsibilities. Performs all work in accordance with established health and safety procedures.

　　Drives employee engagement throughout department.

　　Performs any other duties as assigned.

　　SUPERVISORY RESPONSIBILITIES:

　　Exercises leadership as well as technical supervision of the assigned employee group.

　　Provide assistance in assigning, monitoring, and reviewing the progress and accuracy of work.

　　Performs personnel tasks for the team such as exception time reporting, monthly performance reviews, timely, candid constructive performance feedback and coaching, corrective counseling and training.

　　Participates with managers in the hiring/selection process.

　　Provides feedback to management regarding the application of human resources policies and procedures to the assigned employee group.

　　KNOWLEDGE AND SKILLS REQUIRED:

　　High school diploma or equivalent required.

　　College degree preferred.

　　Minimum 1 year supervisory/lead experience.

　　Minimum 4 years Collections/Default Servicing experience.

　　Knowledge of legal requirements for loss mitigation and foreclosure processes.

　　Knowledge of accepted default servicing practices and familiarity with default processes of foreclosure, bankruptcy, REO.

　　Proven leadership skills.

　　Demonstrated ability to work in a team environment.

　　Excellent verbal and written communication skills.

　　Strong problem solving and organizational skills.

　　Experience with Microsoft products, such as Word, Excel, PowerPoint, Access and Outlook.

　　Homeowners Assistance Supervisor

　　LOCATION -- Cincinnati, Ohio 45227

　　Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

　　Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

　　Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering:• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.• An environment where we win together by celebrating achievements and working collaboratively.• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.