Reference #: 86cf8dfd-c4af-4fff-8c42-64a8ced494a2Description

　　Welcome! You made it to the job description page!At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.Company Culture is at Our CoreIf there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.What WE BelieveOur Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.Company Perks: Quick ReferenceCompetitive compensation with career growth opportunities, job security, annual increases and bonus potentialNationally recognized 401K with up to 10% company match that helps you prepare for your futureA multitude of benefits and incentives to stay mentally and physically healthyAssociate Tuition Assistance - WE may help cover the cost for your continuing education courses or degreeAffordable cost sharing arrangement for three different medical plans, dental plan and vision plan11 paid holidays and plenty of paid time off for life, vacations, staycations, and restWE commit to providing a healthy work/life balance - to support all the other parts of life that are important to youWE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your wayWith faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new childMake an impact through volunteering with one of our local charities or enjoy networking with our members at a local community eventWE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunitiesOpportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)Women in LeadershipDiversity, Inclusion and BelongingCare ConnectionsPEER (Peer Experience, Engagement and Recognition)Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphereJoin a company that grows with you - personally and professionallyOVERVIEW:The purpose of the Home Equity Processor I is to manage consultation and intake of Home Equity loans originated by the Credit Union in accordance with internal polices and regulatory guidelines and assign in meeting Service Level Agreements (SLA's) in order to consult and intake home equity loan in an accurate and timely manner.  This position has no budgetary responsibility, has supervision over daily work to ensure success, and requires analytical abilities in order to perform the essential job functions.The Home Equity Processor I is responsible for the consultation, intake, and support of home equity loans which requires a variety of skills associated to the loan.  This includes, but is not limited to providing member service through inbound phone queues, chat, email and mail communication methods, member consultation, application intake, branch support for home equity loans, operational tasks for consumer lending, quality assurance of loa documents, funding and disbursing home equity loans, ensuring compliance with internal policies and regulatory guidelines, building relationships, assistance with associate training, business acceptance systems testing, and participating in specialist projects and other duties as assigned.This is a 100% remote opportunity that may require you to attend in-person meetings or in-person trainings as needed.EDUCATION:* General and business knowledge equivalent to a high school diplomaCERTIFICATIONS:* Required to register and maintain a unique identifier with the Nationwide Mortgage Licensing System and Registry (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 ("SAFE Act"). This must be renewed on an annual basis from November 1 to December 31. Must also record any changes (name, address, or any outdated or inaccurate information) within 30 days with the NMLS RegistryEXPERIENCE:*Entry Level: 0-1 years of progressive experience in consumer lending, entry levelknowledge of processing Home Equity products.SKILLS:* Strong resourcefulness, problem-solving, and analytical skills* Strong communication, interpersonal and customer service skills* Proficient skills within Microsoft Office and related consumer lending softwarePREFERENCES:* Consumer lending experience preferredCORE COMPETENCIES:* Effective knowledge* Accountability and self-management* Teamwork and leadership* Communication* Innovation and problem-solvingWORKING CONDITIONS/PHYSICAL DEMANDS:* Ability to communicate effectively in English, both orally and in writing* Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading* Ability to sit for extended time periods* Sufficient manual skill for operation of PC keyboard and other standard office equipment* Ability to travel, including occasional overnight travel* Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities