Description:

　　RESPONSIBILITIES AND DUTIES:

　　Provide company-wide, level 1 support for supported Hardware, Software, Applications, Remote access and User Accounts

　　Support Windows 7 & Windows 10 laptops, desktops and tablets: End-user support, testing, configuration, troubleshooting, problem resolution and escalation.

　　Configure employee’s BYOD mobile devices, Provide level 1 support for Airwatch, multifactor authentication setup.

　　Provide network account support in Windows environment using Active Directory tools. Support includes enabling/disabling computer and user accounts, password resets, account extensions, offboarding procedures, etc.

　　Perform Asset management duties including invoice verification for received shipments, hardware and software reporting, collection tracking, and manage loaner equipment

　　Assist with answering all communications directed to the Help Desk including phone, voicemail, employee self-service tickets, walk-ups and e-mail messages. Accurately log all requests using tracking software. Analyst self-manage and take ownership of these items with minimal supervision.

　　Monitor internal infrastructure using monitoring tools provided by Infrastructure team, generate service requests when outages occur, or service is degraded

　　Assist with monitoring Helpdesk ticket system, attempt to resolve requests/incidents at first level

　　Assist with tracking hardware orders in local and remote locations; track inventory counts

　　Learn fundamental operations of commonly used software, hardware, and other equipment

　　Follow the latest processes and procedures, work instructions and search previously completed tickets to resolve incidents and fulfill requests. Keep up with constantly changing instructions as systems are implemented and updated.

　　Participate in team and project meetings

　　Always provide outstanding customer service over the phone, also utilize support tools such as Skype for Business.

　　Perform other duties as assigned by supervisor.

　　Skills:

　　Help desk support, Customer service, Ticketing system, active directory, sccm, bomgar

　　Additional Skills & Qualifications:

　　Current Technology environment:

　　Active Directory Support Tools Avaya Call Management System Outlook & OWA

　　Windows 7 / Windows 10 SCCM Citrix

　　Cisco AnyConnect Office 365 Networked Printers & Drivers

　　DUO 2-Factor Authentication Skype for Business AirWatch / InTune

　　Remote Access via Citrix and VPN Ticketing tool (CA Service Desk) Webex

　　Edge, IE and Chrome Browsers Symantec Encryption iOS & Android BYOD phones

　　Wireless Connectivity Symantec Antivirus Remote Desktop

　　Palo Alto Global Protect VPN Workday Mersive Solstice

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.