Support Services Group is looking for Collections agents to join our team in our Kingston, Jamaica office. This candidate will aim to make a positive impact with our customers, build lasting relationships and deliver a tech-enabled financing experience that is simple, fast, and effective.
Essential Job Duties and Responsibilities:
Increase the collection of outstanding payments
Maintain daily, weekly and monthly collection and metric goals
Outbound/Inbound calls with customers to resolve debts owed
All communications must be handled in compliance with our collections policies and procedures
Preferred Skills, Knowledge, and Abilities
1-2 years of direct experience in collections; knowledge in sales, negotiation, and persuasion tools
Excellent verbal and written communication skills
Prior telemarketing experience with financial products preferred
Proficiency with Microsoft Office applications
Self-motivated and extremely goal-oriented
Team Player
Professional demeanor
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