Top Skills

　　Extensive Experience within Helpdesk/Desktop Support space- taking calls from end users and providing top quality customer service on the initial first call - great communication skills, interactive with end user, able to stay on the phone until the issue is resolved. Experience supporting Microsoft shop - Windows 7, 10, Office 365, Microsoft Suite - troubleshooting, configuring, a part of a migration from one version to another

　　Hands On Asset Inventory and Imaging new Laptops - imaging software (Ghost or Microsoft System Center) - setting up PCs and being able to move 1 computer from 1 domain to the other and pushing out upgrades. Being able to take a computer out of the the box and rebooting for setup.

　　Networking Connectivity - Understanding and experience with IPV4 and working knowledge of DHCP concepts and VLAN setups

　　Must have hands-on experience working face-to-face with users - this is a fast-paced environment

　　Job Description

　　This position is apart of the Helpdesk/Desktop Support for all internal users for our client's corporate office. This is a help desk role that will provide troubleshooting and IT support for over 2,500+ users.

　　The day consists of fielding calls & walk ins from end users (30% of the day) and troubleshooting (40% of the day) issues within desktops, computers, PCs, mobile devices all within Microsoft and Windows and then 20% documenting issues within the queue and providing notifications and updates to the end users. The remainder 10% of the day is spent coordinating with the other teams (Domain Services team and Storage/Server team and Network Services team on any remaining issues).

　　• Support Windows 7 Pro, 8.1 and Mac OSX Maverick / Yosemite laptops, monitors, and computers

　　• Support local and network HP printer/ copier / scanners

　　• Configure mobile devices like iPads, iPhones, Surfaces and Droids

　　• Use Adobe Connect to Set up meetings between offices and clients

　　• Image and Configure new and reissue laptops / desktops using SCCM / Symantec Ghost

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.