About the IT team:

　　Do you enjoy working on an energetic and innovative team? At Bangor Savings Bank we are hiring an IT Helpdesk customer service representative to join the growing and talented team. As part of this team, you will be connecting with internal business partners throughout the bank.

　　About this role:

　　You will play a key role supporting internal bank customers. This role requires initiative, drive, and a strong work ethic. The position balances a fast-paced work environment with doing things meticulously and properly; working independently within highly collaborative integrated teams. The job is responsible for triaging and replying to help desk calls and inquiries received via phone, e-mail and walk-ins.

　　You’re Excited About this Opportunity Because You Will…

　　Respond to telephone calls and email requests

　　Triage and organize tickets according to priority

　　Escalate problems to appropriate teams

　　Provide assistance and training with PC hardware and applications

　　Assist technicians with the installation of PC hardware and software and provides assistance to users with varying technical abilities

　　Maintain inventory of IT assets within the Bank

　　Document customer interactions using the Bank’s ticketing system

　　Document installation and troubleshooting procedures for new and existing Bank software

　　Assists in ensuring that the Bank uses best practices for information systems

　　We’re Excited About You Because You…

　　Take initiative and independent action, operate as a pro-active self-starter, act on opportunities, and practice self-development.

　　Are adaptable and flexible, aren’t afraid of change, open to new ideas, take on new challenges, handle pressure, adjust plans to meet changing needs.

　　Have integrity and ethics to deal with others in a straightforward, honest manner, are accountable for your own actions, maintain confidentiality, support company values, and convey news good or bad.

　　Have good interpersonal skills including active listening skills and negotiation techniques.

　　Have the vision and values of BSB!

　　Have a strong organization system and use that system for the improvement and advancement of personal and team goals.

　　Have the desire and ability to maintain knowledge and skill currency within the fast-changing technological realm.

　　You’ll Love Working at Bangor Savings Bank Because We…

　　Are a successful, vibrant, and innovative company.

　　Care most about our employees, our customers and our communities.

　　Believe every interaction is an opportunity to provide a “You Matter More” experience.

　　Believe in autonomy & initiative taking.

　　Are a technologically and data-driven business.

　　Have a smart, experienced, and diverse leadership team that wants to do it right & is open to new ideas.

　　Have a beautiful new campus in Bangor, Maine.

　　Compliance and Control:

　　Assists in ensuring that the Bank is in compliance with local, state and federal regulations

　　General:

　　Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.

　　Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.

　　Performs additional duties as requested.

　　Competencies –

　　Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new challenges, handles pressure, adjusts plans to meet changing needs

　　Initiative – Takes independent action, operates as a pro-active self starter, acts on opportunities, practices self development

　　Integrity/Ethics – Deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad

　　Interpersonal Skills – Has good listening skills,

　　Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others, incorporates vision when planning.

　　Knowledge/Skills/Experience Requirements:

　　High school diploma or equivalent

　　1 – 2 years IT related experience

　　Proficiency with Microsoft products such as Windows 10 and Microsoft Office a plus

　　Working knowledge of personal computers

　　Professional telephone skills

　　Excellent customer service skills

　　Physical Demands/Conditions Requirements:

　　General office environment

　　Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required

　　Equipment Used:

　　General office equipment

　　External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

　　At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.

　　We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

　　At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.

　　Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.