KLAS is looking for an Associate Researcher who is eager to engage with healthcare professionals to aid in critical data collection that shapes the future of healthcare services. Our Associate Researchers are responsive, adaptable, and work well within a team to achieve objectives.

　　What you will do:

　　Call and email healthcare providers to invite them to participate in our research

　　Schedule research calls according to provider availability

　　Take research calls as needed to best serve healthcare professionals

　　Provide an excellent customer experience with all whom we communicate to

　　Follow all documentation and tracking procedures for outreach activities and research

　　Participate in Outreach and Research Quality Assurance discussions with peers and leadership

　　Support team members in various outreach and research processes and projects

　　Attend team and company meetings

　　All other duties as assigned

　　Knowledge, Skills, & Abilities

　　Proactive performance of assignments and accomplishment oriented

　　Excellent written & verbal communication

　　Strong interpersonal skills for external research calls

　　Strong prioritization and ownership for outreach processes

　　Always looking for ways to create efficiencies and improve processes

　　Organized and efficient conducting daily outreach

　　Possess a high user ability with MS Outlook and Excel

　　Experienced knowledge with Salesforce (preferred)

　　Knowledge with Calendly is a plus

　　Comfortable sharing and receiving candid feedback

　　Experience

　　Customer relations experience

　　Administrative skills

　　Remote work experience preferred

　　Clinical experience is not required but valuable

　　Knowledge of other KLAS teams is not required but valuable

　　Education

　　Some higher education preferred

　　Pay starts at $20.00 an hour. We offer top-tier benefits, including medical, dental, vision,  life insurance, HSA with company match, 401K with company match, PTO, and more.

　　We encourage candidates to read this article prior to applying:  https://klasresearch.com/article/hiring-character-first/903

　　KLAS’ mission is to improve the world's healthcare by amplifying the voice of providers and payers. We can only fully live up to that mission when we prioritize inclusion, equity, and diversity. As a company and individuals, we commit to building an atmosphere where we can all thrive and belong—across race and ethnicity, gender identity and expression, sexuality, age, ability, religion, and experience.

　　EOE. Local candidates only.

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