Kforce has a client that is seeking a Help Desk Specialist I in Tucson, AZ.Responsibilities:

　　Help Desk Specialist I will provide support to end users for computer, application, system, device, access, and hardware issues

　　Identifies, researches, and resolves technical problems of moderate complexity

　　Responds to telephone, email, and online requests for technical support

　　As a Help Desk Specialist I, you will document, track, and monitor the problem using applicable systems and tools

　　May coordinate with other teams or departments to resolve user problems

　　Prior Service Desk or Desktop Support experience required

　　Incident Management experience - ServiceNow

　　Basic user & security group Active Directory administration experience

　　Experience with using and troubleshooting Outlook for Mac & PC and Office 365 (permissions, calendaring, delegation)

　　Experience with using and troubleshooting Collaboration & Productivity tools Box, G-Suite, & Slack

　　Strong knowledge of Microsoft based operating systems with emphasis on Windows 10

　　Strong knowledge of Mac OS X operating system

　　Familiarity supporting VPN issues

　　Familiarity with wired and Wi-Fi Networking bound with Windows Active Directory

　　One year of desktop-based hardware support experience preferred

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Compensation Type:HoursMinimum Compensation:10.71Maximum Compensation:20.71