Description Robert Half is looking for Help Desk Analysts like you to join our team! You'll be right for this position if you have a can-do attitude and are looking to be part of a highly motivated team. If you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services, this Service Desk Analyst job might be for you. You might find yourself creating knowledge articles and arranging training for other Service Desk Analysts when needed. Can you handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users? This job might be for you. We also need the chosen candidate for the Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. It is also important for you to understand Incident, Problem, Change Management and other processes. How these processes work together to provide superior support and high availability of our business is also important. The ideal candidate for this Analyst job can cover alternative shifts when needed. We invite you to apply if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term contract / temporary opportunity. This Help Desk Analyst II role will be located in the Pittsburgh, Pennsylvania area and will be a long-term contract / temporary position.

　　Your responsibilities

　　Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

　　Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

　　The chosen candidate will need to facilitate user account management. That means onboarding, change and departure processes

　　Provide guidance to Tier 1 support and team members

　　Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

　　Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

　　Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. Requirements - Proficient in analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction

　　Candidates who have a combination of superior customer service skills and technical aptitude will be preferredMicrosoft Office 365 experience desired

　　Background in one or more programming or scripting language

　　3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

　　Excellent communication and organizational skills

　　If you're looking for job openings and have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you might be a good fit for this positionAbility to work independently with minimal oversight

　　ITIL certification a plusAbility to multitask and communicate effectively with individuals of all backgrounds

　　Ability to simplify complex problems and build solutions Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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