Job Title - Help Desk Analyst (Onsite)

　　Job Summary:

　　Provide technical assistance, support, and advice to end users for hardware, software, and systems.

　　Provide hands-on technical assistance to business and technical users.

　　Investigate and resolve computer software and hardware problems of users.

　　Serve as a contact for level 1 support.

　　Serve as a contact for users having problems using computer software, hardware, and operating systems,

　　and escalates as necessary.

　　Determine whether problem is caused by hardware, software, or system.

　　Answer questions, applying knowledge of computer software, hardware, systems, and procedures.

　　Talk with technical and non-technical co-workers to research problem and find solution.

　　Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic.

　　software or by listening to and following instructions.

　　Experienced with a variety of call-tracking software and systems.

　　Reads trade magazines and engages in independent study to maintain current industry knowledge.

　　Follow quality standards and displays strong customer service skills.

　　Ability to work in a team environment.

　　Complete assigned tasks.

　　Strong communication skills; both written and spoken

　　Skills:

　　Help desk support, Troubleshooting, Customer service

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.