Opportunities at Change Healthcare , part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: *Caring. Connecting. Growing together.  *

　　As a Healthcare Representative , you will interview and advocate for patients and their families to obtain maximum benefit coverage in a hospital or healthcare setting.

　　This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 43 New Scotland Ave, Albany, NY 12208.

　　We offer 6 - 8 weeks of training. The hours during training will be 8:00am to 4:30pm, Monday - Friday

　　Primary Responsibilities:

　　Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage

　　Complete applications for state and federal programs

　　Review medical records and take all necessary actions to expedite benefit approval

　　Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)

　　Maintain ongoing communication with government agencies regarding the status of claims

　　Provide updates and assistance to hospital personnel and other Change Healthcare staff as needed

　　Maintain documentation of status of claims and client contract on Change Healthcare and/or hospital computer systems

　　Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.

　　Willing to work in a fast-paced hospital or healthcare environment

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　1+ years of Customer Service experience within a hospital or healthcare environment

　　Knowledge of medical terminology

　　Experience with Microsoft Office products

　　Ability to travel up to 10% of the time between local healthcare facilities

　　Previous experience communicating with patients & staff with various educational & socio-economic backgrounds

　　Must be 18 years of age OR older

　　Ability to work on site in Albany, NY.

　　Ability to work Monday - Friday, 9:00am - 5:30pm including the flexibility to work occasional overtime given the business need

　　Preferred Qualifications:

　　Bilingual fluency in English and Spanish

　　Knowledge of federal and state programs that will benefit coverage for clients

　　Soft Skills:

　　Excellent organizational skills

　　Strong communication skills

　　Physical and Work Environment:

　　General office demands

　　Prolonged periods of standing and walking in hospital facilities

　　Adherence to facility masking requirements at all times

　　New York Residents Only: The hourly range for New York residents is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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