Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM

　　The Associate Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.

　　Schedule: Monday - Friday, 8:00AM - 5:00PM

　　Location : 1580 W Antelope Dr. Suite 200, Layton, UT

　　Primary Responsibilities:

　　Provide exceptional service to all customers

　　Greets patients as they arrive and manages wait time

　　Processes walk-in patients and visitors

　　Answers phones and schedules appointments as necessary, verifying correct visit type and primary care provider

　　Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed

　　Manages medical records (maintains, files/scans, prepares for schedule)

　　Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.

　　Work with back-office staff to ensure smooth patient flow

　　Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary

　　Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas

　　Communication to pharmacies and insurance companies

　　Process denials that are received from insurance companies

　　Close out EMR messages

　　Establish and maintain effective working relationships with patients, employees, and the public

　　Performs all other related duties as assigned

　　What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

　　Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

　　Medical Plan options along with participation in a Health Spending Account or a Health Saving account

　　Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

　　401(k) Savings Plan, Employee Stock Purchase Plan

　　Education Reimbursement

　　Employee Discounts

　　Employee Assistance Program

　　Employee Referral Bonus Program

　　Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High School Diploma/GED (or higher)

　　1+ years of customer service experience with strong communication skills both in person and via phone

　　1+ years of Microsoft Office experience

　　Preferred Qualifications:

　　Knowledge of working through medical portal systems

　　Knowledge of medications and medical terminology

　　Experience handling high volume of telephone calls and a multi-system phone line

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

　　#RPO #RED