Description

　　We are seeking a talented and motivated Head of Product Launch who will lead a team of Product Launch Managers (PLMs) responsible for the delivery of strategic new product initiatives to the field. As customer facing Product Managers, PLMs lead the launch of innovative products and solutions aimed at improving the efficiency and lowering the cost of Amazon’s next-generation Fulfillment, Sortation, and Delivery Centers. They are responsible for validating the new products prior to a large-scale rollout, generating field insights and identifying new requirements relevant to scaling. They own the coordination, communication, risk management and serve as a liaison between the Operations, Program Management, Product Development, Software/Hardware Engineering and Systems Architecture. This role will require the ability to lead a team of managers, and senior individual contributors, develop their skills and their careers, while providing program/escalation support and making long-term strategy/resourcing decisions.

　　If you are an experienced, hands on, senior technical manager with strong problem-solving skills, excellent communication skills, and the ability to influence business and technical leaders in a dynamic environment, we want to talk with you. Joining our team provides the opportunity to build unique systems that benefit millions of customers and support sellers spanning the globe. The ideal candidate will draw upon relevant operations experience, exemplary product & program management, critical thinking, problem solving skills, and a passion for creating scalable, usable, and maintainable systems. The candidate should be open to new challenges, strong at multi-tasking, detail oriented, creative, self-directed and a great team player. The candidate should drive continuous process improvement, and collaborate effectively with cross-functional operational and development teams to solve problems and implement new solutions

　　Key job responsibilities

　　• Developing and executing yearly Operational Plan (OP) for the Product Launch organization

　　• Establishing a 3-year plan for the Product Launch organization in coordination and alignment with the larger Customer Experience Team (CXT) organization.

　　• Drive Operations Excellence across the PL team, developing and improving repeatable processes and mechanisms that support Operations at scale.

　　• Recruit/Hire/Onboard manager and individual contributors to support the growing technical and operational complexity across the Amazon Robotics network.

　　• Supporting the following Product Launch Manager tasks:

　　o Lead the effective and efficient delivery of large complex cross-functional projects.

　　o Facilitate and support a team of Product Launch Managers as they interact with warehouse Operations, Product Managers, Technical Program Managers, and multiple engineering teams to define and deliver complex programs.

　　o Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.

　　o Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.

　　o Leverage operations background and site knowledge to influence the solution/system test plan, creating realistic, effective, and efficient data validation plans.

　　o Leverage product knowledge to influence the Product Requirements and Functional Requirements early in the development process, ensure that the Operational perspective is captured in these and other design documentation.

　　o Hold regular Launch Readiness Meetings with program stakeholders, executive management, and coordinate stakeholder support for these meetings. Own and execute the communication plans.

　　o Coordinate Amazon Robotics staff for new product introduction while onsite. This includes system delivery, install, and initial checkout. Partner with Program Managers and Development Leads to troubleshoot issues quickly and maintain launch plans.

　　o Organize cross functional launch retrospectives to incorporate lessons learned into future launch plans.

　　A day in the life

　　Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

　　Medical, Dental, and Vision Coverage

　　Maternity and Parental Leave Options

　　Paid Time Off (PTO)

　　401(k) Plan

　　If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

　　About the team

　　The Product Launch team is responsible for introducing new AR products and services to our Operations Partners in the field. We work with these partners to ensure that they and their sites are ready. We simultaneously work with our Program, Development, and Support teams to ensure that the products and services are ready for Operations.

　　We are open to hiring candidates to work out of one of the following locations:

　　North Reading, MA, USA | Westborough, MA, USA

　　Basic Qualifications

　　Bachelor's degree

　　Experience owning/driving roadmap strategy and definition

　　Experience with feature delivery and tradeoffs of a product

　　Experience technical product management

　　Preferred Qualifications

　　Experience working directly with Engineers on product enhancements

　　Experience in project management methodologies, business analysis, or process improvement

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.