The Head of eCommerce, Vaccines North America plays a critical leadership role in setting strategic direction and managing VaccineShop.com (Sanofi's eCommerce platform). This role combines sales, marketing, technology, and management expertise to develop and implement superior brand and shopping experience for our customers.

　　eCommerce Strategy

　　Objective: Develop and implement a comprehensive plan that will position VaccineShop as the best-in-class eCommerce platform in the US Vaccines space.

　　Set up Ambition/ Vision and roadmap

　　Benchmark (industry/ other industries)

　　Identify pain points, customer needs and bring effective solutions to Vaccines North America Leadership Team

　　Develop a detailed plan, including deliverables, interactions, timeline, budget, etc.

　　eCommerce Sales and Utilization

　　Objective: Drive sales, conversion, and utilization of platform by customers

　　Lead efforts to drive sales, conversion, productivity, and UX functionality.

　　eCommerce Operations

　　Objective: Oversee site optimization and enhance site usability while maintaining daily operations.

　　Lead cross functional team to deliver on short and long-term tactics identified to enhance the end-to-end experience and increase customer digital self-service

　　Manage the day-to-day eCommerce site operations

　　Propose, improve, review and maintain Key Performance metrics

　　Execute on tactics and strategies designed to improve site performance.

　　Create and oversee consistent site testing plans in partnership with Digital and internal stakeholders.

　　Partner with CX to support digital customer journey mapping and maintain on-going site enhancements to address customer experience impacts.

　　Create and deliver site performance summaries with a focus on identifying opportunities for site optimization and a recommended path to execution.

　　Partner with customer service teams to prioritize activities and initiatives to enhance the eCommerce experience and reduce customer escalation.

　　COMMUNICATION & COORDINATION

　　Objective: Coordinate and communicate all aspects of assigned segments with relevant stakeholders.

　　Partner with key stakeholders to ensure all groups are in line with eCommerce strategy. Stakeholders include but are not limited to Adult and Pediatric Marketing, Digital, Sales, Commercial Training, Customer support, BO&S and global support functions.

　　Gain alignment on strategies and tactical plans with key stakeholder groups so they are prepared to support.

　　Provide direction and insights to functional groups.

　　Coordinate activities of outside vendors and agencies within budget limitations and consistent with segment strategic direction.

　　Requirements

　　Education

　　Bachelor's degree required. Master's or MBA preferred.

　　10+ years' experience in eCommerce Leadership and/or Digital Strategy

　　Strong operational experience executing UX/UI improvements, growing digital sales, leveraging site and customer insights to execute actions.

　　Experience in marketing or sales desirable

　　Excellent communication skills

　　Experience/Skills/Capabilities

　　Strong experience in B2B eCommerce

　　Demonstrated results in disruptive eCommerce solutions that elevate how we interact and service our customers to achieve business results

　　Significant leadership experience; influence capabilities while demonstrating inclusion and ability to create measurable change and impact with people, process and business outcomes

　　Proven ability to balance external customer needs/values with a clear understanding of internal business & financial objective

　　Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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　　At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.