Overview

　　We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

　　At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

　　One Team / One Goal

　　We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

　　We offer a comprehensive benefits package that includes:

　　Flexible work environmentCareer advancementCompetitive base salaryBonus opportunityVacation, Personal, Sick and Holiday payMedical, Dental, Vision, Disability, Life and AD&D insurance401k with a company match30% merchandise discountResponsibilities

　　This position is responsible for providing quality verbal and written support services to customers. This position is also responsible for handling general business questions along with vendor inquiries.

　　Answer customer calls and resolve issues or concerns within predefined parametersRespond to customer complaints by the timely coordination of field input where requiredRespond to internet inquires or concerns and resolve as neededMaintain files and report the monthly activity of callsQualifications

　　High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experienceExperience with Microsoft Office to include Word and Excel

　　Strong written and verbal communication skillsStrong organizational skillsCustomer and business focused