[[The Guest Services Associate serves as a first point of contact for Mote Aquarium guests. This position is responsible for a variety of guest service operations including daily ticketing and memberships, warmly greeting and assisting guests, and operating specialty stations such as Virtual Reality and Fossil Creek. The Guest Services Associate will interact with guests and provide exceptional customer service with the goal of exceeding guest expectations for their visit.[[Job Responsibilities]{calibri=""}]{arial=""}]{calibri=""}]{arial=""}

　　Greet every guest in a friendly and welcoming mannerProvide a great aquarium experience by assisting guests with any questions or concerns and providing direction as it relates to any aquarium programsWork with the point of sale system to accurately conduct transactions using cash, credit cards, checks, coupons, and vouchersSell Aquarium memberships and educate guests on opportunities for ticket transfers, renewals, and upgrades, in alignment with membership goalsProvide excellent customer service through knowledge of all Aquarium experiences, offerings and basic operationsOperate the Virtual Reality station by conducting transactions to sell rides, teaching guests how to safely operate equipment, and troubleshooting any program issuesOperate the Fossil Creek area by giving guests directions on sifting for the fossils, identifying fossils, selling fish food for the freshwater ponds, stocking materials and preparing sand drying areasControl guest entry by adhering to ticket times, directing guests to the appropriate line, and answering all questions relating to their ticket optionsProvide event staffing for all Aquarium special events, including some late nights and weekendsMaintain a clean and orderly work spacePerform assigned opening and closing duties of all buildingsPut safety of guests, employees, interns and volunteers as a top priorityAssist customers that may have experienced injury, sickness, lost child, etc. according to the associated Mote protocolsRoutinely practice safety drills (fire, lost child, animal escape, severe weather, etc.) in accordance with the Aquariums drill schedule