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Guest Services Agent
Guest Services Agent-March 2024
Perth
Mar 27, 2026
About Guest Services Agent

  Additional Information Part Time Position Available

  Job Number 24009760

  Job Category Rooms & Guest Services Operations

  Location Courtyard by Marriott Perth Murdoch, 12 Fiona Wood Road, Perth, Western Australia, Australia

  Schedule Part-Time

  Located Remotely? N

  Relocation? N

  Position Type Non-Management

  Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Our associates deliver service that comes from the heart as our passion is to help guests follow theirs. Find Your World at Courtyard by Marriott as a Guest Service Agent.

  The advertised role will join the Pre-Opening Courtyard by Marriott, Murdoch Team and as a result, will not commence until Beginning/Mid February 2024*.

  Position Summary:

  Assist guests arriving and departing the hotel through the check in and departure process

  Handle general enquiries, providing service excellence to our experienced travelers

  Ensure your team is focused on building long-term, value-based customer relationships so our passion helps guests follow theirs

  Support your passionate front office team in general operational tasks

  Take guest reservations and perform cash handling & credit card responsibilities

  Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations

  About You:

  Experience with OPERA property management system or similar

  Relevant experience in a similar role

  Working rights in Australia

  Enthusiastic to escalate your career

  Self-motivated, driven and energized in a fast-paced environment

  Armed with smart solutions and a can-do attitude

  Our Benefits:

  Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

  Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

  Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

  Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

  Opportunity to receive Employee Referral Incentives and get paid for working with your friend

  Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

  Courtyard by Marriott Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!

  if the hotel opening is delayed for any reason, the commencement of this role will also be delayed. Appropriate notice will be provided to the successful candidates on any change of commencement dates.At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

  In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

  In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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