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Guest Service Agent
Guest Service Agent-March 2024
Columbia
Mar 28, 2026
About Guest Service Agent

  Immediate hiring!

  $16.00 per hour

  Property Location:

  1000 Knipp Street - Columbia, Missouri 65203

  

You belong at Drury Hotels.

  Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

  WHAT YOU CAN EXPECT FROM US

  So. Much. More.

  Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel resultsWork-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Forbes' Best Midsize Employers (2023)BASIC FUNCTION:

  Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner.  Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc.  May also assist with set up breakfast and kickback which may include food preparation, set up, service and or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.

  GENERAL KNOWLEDGE, SKILL AND ABILITY:

  Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner.  Requires the ability to pay attention to detail and handle multiple tasks simultaneously.  Requires thorough knowledge of Drury Hotel’s policies and procedures.  Requires the ability to handle money, make change, and utilize office machines in normal day to day activities.  Must be willing to and have the ability to work alone as scheduled.

  Rise. Shine. Work Happy.

!

  At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

  Thank you for your interest in a career with Drury Hotels. Please provide us with your information so we can get to know you and how you might fit into our Drury Family! If you are a match for our current or future staffing needs, we may be reaching out to you!

  Please note, by completing this form, you have not submitted an application for a current open position at Drury Hotels.

  At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 5,000 team members work together—across 150 hotels in 26 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE

  Explore Our Culture

  Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email [email protected].

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