Dow Jones & Co.

　　Dow Jones, Making Careers Newsworthy

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.

　　Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put “Reasonable Accommodation in the subject line.

　　Princeton

　　Part time

　　JobReq40516

　　Job Description:

　　About us:Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

　　About the RoleThe Dow Jones Print Business Operations Group's mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, and other Dow Jones, NY Post and NewsCorp products. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. You will provide phone, chat and email support to customers that use Dow Jones Integration & Destination products. You will represent Dow Jones as you manage and resolve issues from customers who are using Dow Jones products. You will be based in our Princeton, NJ office and report to the IT Manager.You Will:

　　Be a liaison for integrators during the installation of Dow Jones WSJ products and solutions Communicate best practices to customers using Dow Jones Products and ServicesWork with customers to troubleshoot and resolve technical issues Provide operational support for Dow Jones API's and Web Services Perform investigation and analysis to solve problems and escalate issues to product management and development Provide high-level telephone and email support on Dow Jones suite of products and servicesRespond to inquiries from clients and internal teamsResolve customer issues while consistently providing superior levels of serviceEnsure all relevant procedures are followed from beginning to resolutionActively seek out opportunities for self-improvement, keeping up with new product training and process knowledgeMake independent decisions to resolve customer issues with strong problem solving skillsCollaborate with other Dow Jones departments to ensure escalated issues are handled timely and correctlyCollaborate with Print Business Operations colleagues, Technical Support, Advertising, Sales, Product, internal stakeholders, and customersQuickly assimilate and apply new information relating to web technologies and information servicesProvide technical assistance, guidance, and customer service to our global customers and sales organization You Have:

　　2+ years of relevant application support experienceExcellent verbal and written communication skillsAbility to follow documented troubleshooting steps and accurately log interactions into Service NowAbility to assimilate complex product knowledge and identify appropriate solutionsAbility to effectively adapt to a changing work environment and structureHigh degree of professionalism. Set high standards of performance; assume responsibility and accountability for successfully completing assignments

　　Preferred:

　　Minimum 3 years of Technical Support experience in a call center environmentExperience supporting web and mobile applications along with a deep understanding of troubleshooting browser-related issuesKnowledge of IP networking and protocol including HTTP, XML to troubleshoot network and web browser connectivity issuesKnowledge of Microsoft .NET and .NET Core C# languageKnowledge of Java, JavaScript, and Python, JSON and XMLKnowledge of RESTful web services, and knowledge of cloud environments (AWS)Our Benefits

　　Comprehensive Healthcare PlansPaid Time OffRetirement PlansComprehensive Medical, Dental and Vision Insurance PlansEducation BenefitsPaid Maternity and Paternity LeaveFamily Care BenefitsCommuter Transit ProgramSubscription DiscountsEmployee Referral Program

　　Learn more about all our US benefits #LI-HybridReasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area:

　　PRINT & ENT SVCS - PRINT SERVICESJob Category:

　　IT, Telecom & InternetUnion Status:

　　Union role

　　Business Area:

　　PRINT & ENT SVCS - PRINT SERVICES

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　　PI235654716