Additional Information £13.30 / hour

　　Job Number 24008634

　　Job Category Rooms & Guest Services Operations

　　Location St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel

　　Position Summary

　　Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

　　No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

　　You’ll need to know your stuff:

　　Record guest issues in the Guest Response tracking system

　　Emphasize Guest Satisfaction in all departmental meetings

　　Drive the Lobby Host Experience in the Lobby

　　Drive the focus on our Guest Satisfaction Survey and communicate results, issues daily with associates

　　Interact with guests to obtain feedback on product quality and service levels; effectively respond to and handles guest problems and complaints

　　Effectively handle guest problems and complaints

　　Actively listen and respond positively to guest questions, concerns and request by using the property specific process (e.g., LEARN, Guest Response)

　　Know Brand Standard Procedures

　　You’ll be expected to deliver on the following:

　　Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.

　　Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.

　　You are expected to deliver service to your full potential when you are here.

　　You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.

　　Perks you deserve:

　　Free Access to the Gym and spa.

　　Free meals at work

　　Free uniform & dry-cleaning service.

　　Free enrolment of BenefitHub - Access to unlimited deals of retailers and more.

　　Discount of 50% in any of the St Pancras outlets.

　　Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.

　　Travel Loan.

　　20 days holiday increasing with service.

　　Annual Performance Review pay.

　　Cycle to work scheme.

　　Employee Assistant Program.

　　Comprehensive Training and Development program.

　　Awards and recognition celebrations and many more….

　　Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.