About the Role & Team

　　The Guest Experience Services Return Associate will support the Disneyland Resort and Walt Disney World Parks and Resorts Merchandise operation! You will provide communication to assist and recover sophisticated or difficult Guest situations, providing Guest service by email, telephone and mail. The Guest Experience Services Return Associate will report to the Guest Experience Manager – Liquidation Region.

　　What You Will Do

　　Research and respond to post visit Guest merchandise concerns such as returns, damaged merchandise, artwork repairs and shipping issues.

　　Perform discovery with Guests to provide personalized service and recovery.

　　Address the needs of our Guests by establishing a positive relationship with an emphasis on excellent Guest service.

　　Required Qualifications & Skills

　　Proficiency with Microsoft products

　　Knowledge of Disneyland Resort and Walt Disney World Parks and Resorts

　　Excellent conflict resolution skills

　　Experience handling confidential information

　　Aptness for working with difficult or sophisticated Guest situations

　　Experience building relationships

　　Flexible scheduling availability, which may include weekends and holidays

　　Valid U.S. drivers’ license

　　Willingness to drive a company vehicle

　　Ability to lift up to 25lbs.

　　Preferred Qualifications

　　Written and Verbal proficiency in additional languages

　　Retail Experience

　　Additional Information

　　Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

　　Job ID: 10075983

　　Location: Lake Buena Vista,Florida

　　Job Posting Company: Walt Disney World Resort

　　The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.