Location

　　Shoreham Hotel

　　Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.

　　Associates can enjoy and be rewarded by several career development opportunities and the environment to grow one’s career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.

　　Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service! We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, “Hibiscus Huddles, “in honor of our company logo.

　　Job Description

　　Responsible for understanding the basic function of Rooms Merchandising and integrating that knowledge with Selective Selling Techniques to sell

　　the right rooms to the right customers at the correct rate.

　　Responsibilities

　　Oversee accurate input of Reservations into system

　　Process group reservations

　　Make / Change / Cancel reservations

　　Process confirmations

　　Explain no show and cancellation to meeting planner

　　Check Daily group arrivals to ensure accurate reservations

　　Input Reservations within specified time periods

　　Ensure that all calls and emails are acknowledge as quickly as possible

　　Group room’s control

　　Convention Services departmental interaction

　　Knowledge of hotel services and events

　　Ensure an efficient and professional working environment with open communication

　　Complete daily checklist

　　Ensure resumes are reviewed and processed prior to groups arrival

　　Come to work on time daily, with a proper uniform, nametag, and a smile

　　Practice the Power of Engagement to make the guest happy and exceed their expectations

　　File Reservations and back-up material

　　Handle mail / correspondence

　　Post advance deposits

　　Process 800 number reservations

　　Meet with meeting planners as necessary in pre and post cons.

　　Perform other duties as assigned

　　Qualifications

　　Knowledge of four-diamond / four-star customer service standards

　　Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)

　　Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)

　　Proficient computer skills on Microsoft Office, Excel, and Word

　　Excellent and professional communication skills

　　Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment.

　　Ability to multi-task while working on up to 20-40 future groups. Availability to work Monday to Friday 8:30am to 5:00pm. Be willing to work overtime or shifts outside of work pattern if needed.

　　Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

　　If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

　　End of Job Description

　　#IND123

　　Job LocationsUS-DC-Washington

　　Posted Date2 weeks ago(1/18/2024 11:48 AM)

　　Requisition ID 2024-103949

　　of Openings 1Category (Portal Searching) Reservations