Description

　　The Group Account Coordinator will assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines. This position will process all reservation requests, changes, and cancellations received by phone, fax, or mail. The Group Account Coordinator will identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. This position must be able to explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies. Prepare, review, and issue bills, invoices, and account statements according to company procedures. This position will maintain ownership of group blocks, including pickup numbers, reservation methods, billing, proper treatment of VIP guests and provide excellent service to both internal and external customers. Ensure compliance with standard and local operating procedures (SOP’s and LSOP’s). This position works closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.

　　Associates at the Baltimore Marriott Inner Harbor perform other reasonable job requests to foster a team environment.

　　Candidates must have believe in having fun & professionally connecting with co-workers & guests.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　Qualifications

　　Behaviors

　　Preferred

　　Team Player: Works well as a member of a group

　　Functional Expert: Considered a thought leader on a subject

　　Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

　　Motivations

　　Preferred

　　Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

　　Goal Completion: Inspired to perform well by the completion of tasks

　　Self-Starter: Inspired to perform without outside help

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)