Groomer, Petsense

　　Overall Job Summary

　　This position is responsible providing professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques.

　　Essential Duties and Responsibilities (Min 5%)

　　Deliver world class customer satisfaction

　　Answer phone and schedule appointments

　　Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations.

　　Book appointments and greet pets as they come in

　　Report all accidents and injuries to the Store Manager promptly

　　Follow bathing/grooming procedures as outlined

　　Clean ears, clip nails and perform other needed services

　　Adhere to customer instruction of clipping pattern desired

　　Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears

　　Comb and shape dogs’ coat

　　Talk to live animal, or use other non-physical techniques to keep animal calm

　　Complete and maintain customer and company forms

　　Properly and completely fill out required grooming forms

　　Observe all safety rules and procedures and adhere to safety standards

　　Sweep, vacuum, clean and sanitize cages, tubs and other cleaning as needed to maintain standards

　　Assist in store operations as needed

　　Required Qualifications

　　Experience: Minimum of 1-year experience grooming/styling pets. Must be comfortable working with dogs and cats. Must provide own tools (clippers, blades, shears) or be willing purchase required tools.

　　Education: High school diploma or equivalent. Successful completion of Paragon Level 1 & 2 training provided by Petsense. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.

　　Preferred knowledge, skills or abilities

　　Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps

　　Ability to read, write, and count accurately.

　　Communicate effectively with customers

　　Display compassion with animals and treat them accordingly

　　Exhibit attention to detail

　　Read, write, and count to accurately complete all documentation

　　Lift and carry pets generally weighing 0-50 pounds

　　Work varied hours, days, nights, and weekends as business needs dictate

　　Stand and walk for long periods of time

　　Safely work around pets and pets’ waste

　　Working Conditions

　　Working environment is favorable, generally working inside with moderate noise.

　　Exposure to wet conditions, particularly when bathing dogs.

　　Exposure to cats and dogs of all sizes, breeds, and temperaments.

　　Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.

　　Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours

　　Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines

　　Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.

　　Physical Requirements

　　Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.

　　Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.

　　Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.

　　Ability to utilize grooming instruments including shears and dryers.

　　Ability to frequently lift or reach merchandise overhead.

　　Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.

　　Ability to constantly operate store equipment such as computer, cash register, and other store equipment.

　　Ability to read, write, and count accurately to complete all documentation.

　　Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.

　　Ability to successfully complete all required training.

　　This position is non-sedentary.

　　It is essential to operate all equipment related to your job duties effective, safely, properly, and accurately; and to provide the highest level of customer service.

　　It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.

　　Disclaimer

　　This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. The Associate should perform all duties as assigned by his/ her supervisor.

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　　EMPOWERMENT

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　　OPPORTUNITY

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