City

　　Elko

　　State

　　NV

　　Shift

　　Varies

　　Type of Shift

　　Full Time

　　Department

　　Food & Beverage

　　Gold Bar Bartender-Elko Golden Gaming (Northern NV)

　　Description:

　　Summary:

　　Mix and serve alcoholic and non-alcoholic beverages according to established recipes and procedures. Responsible for having strong menu knowledge, conducting proper presentation of the menu, informing guests of daily specialties, beer, spirits & wine list, making recommendations of personal favorites, take orders, assists with delivering food, and processes payments for guests. Deliver exceptional, authentic guest service to care for the guests.

　　Provide information to guests about the benefits of being a player’s club member including specials, promotions, cash back, cash coupons, party invitations and other casino offerings. Assist club members with any questions and/or concerns regarding the club. Create an atmosphere of excitement that is compelling for guests.

　　Essential Functions and Responsibilities:

　　Greet guests in an upbeat and positive manner

　　Enthusiastically demonstrate knowledge of beer, spirits, wines, and menu items, including house specials, item descriptions, ingredients and preparation techniques

　　Uses non-intrusive suggestive selling techniques to sell beverages and food items at the bar

　　Take beverage and food orders according to service standards

　　Serve and replenish drinks in a timely manner, offers refills or new drink when the glass is approximately half full

　　Input orders accurately into POS system using the Universal Seating guidelines

　　Resolve guest complaints ensuring guest satisfaction and communicates situation to management

　　Efficiently handle and count all cash and credit card transactions and account for all monies pertaining to bar banks

　　Adhere to the proper par stock ordering procedures

　　Know when and how to enforce the customer limit regulations

　　Ensure proper age of guests through identification procedure set by Company

　　Explain to guests how the players club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings

　　Enroll and create new member accounts

　　Review daily event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions etc.

　　Print cash and/or comp vouchers, reprint player cards, issue pin code numbers, enroll new players for new player incentives

　　Issue jackpot payouts and cash-outs for gaming players

　　Enter jackpot data information in the computer system accurately

　　Check coolers to ensure proper operations, orders and stocks bar supplies, checks the CO2 tanks and changes beer keys (as applicable)

　　Responsible for maintaining the cleanliness of the tavern and ensuring that the bar, dining room, and restrooms are neat and well stocked. This side work may include but is not limited to wiping down counters, cleaning dishes, restocking service areas and bathrooms, sweeping the dining room floor, refilling condiments, stocking the bar, and restocking the refrigerator

　　Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained

　　Extend courteous departures as guests leave and invite them to return

　　Maintain knowledge of tavern events and local activities in order to respond to guest inquiries

　　Ensure all food and drink is served within health, safety, and sanitation guidelines

　　Assist other team members, when needed, in instances of food running, side work, drink orders.

　　Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

　　Perform other duties as assigned

　　Requirements:

　　Qualifications

　　Previous bartending experience preferred

　　Experience providing high-touch guest service expected in fun, high-energy environment

　　Knowledge of beers, spirits, and wines

　　Must be comfortable with self-banking

　　Must be team-oriented

　　Ability to manage multiple tasks and remain calm in a very high-paced, busy environment

　　Previous experience exercising sound judgment when dealing with difficult guest situations

　　Proven experience providing high level of guest service

　　Previous experience with point-of-sale systems, computers and calculators

　　At least 21 years of age

　　High school diploma or equivalent preferred

　　Ability to effectively communicate in English, both written and verbal

　　Obtain and maintain all work cards as required by the company

　　Verify right to work in the United States

　　Work Cards

　　Alcohol Awareness

　　Non-Gaming

　　Gaming

　　Food Handler (Clark County locations only)

　　Physical Requirements

　　Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels, and over head

　　Frequently push, pull, and maneuver items weighing up to 160 lbs.

　　Occasionally bend, reach, climb, squat, kneel, communicate via radio, and distinguish between shades of color

　　Constantly walk, stand, and use of hearing and vision

　　Work Environment Potential Conditions

　　Noisy

　　Smoky

　　Hot or cold environment

　　Disclaimer

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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