Description

　　Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

　　Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. We are currently expanding our infrastructure management team within Amazon Web Services and are looking for a proven technology manager with experience in people management, robust technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate for this role will create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability.

　　The mission of the team is to deliver network capacity on time with zero rework. The Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and equipment. This manager will be responsible for a growing a team and will oversee their development and growth. The successful candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction and proposing technical solutions. This manager will ultimately be responsible for installing and delivering our network equipment and related infrastructures, as well as responsible for driving low voltage structured cabling across the Amazon data center platform.

　　Inclusive Team Culture

　　Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop celebrating our uniqueness.

　　Mentorship & Career Growth

　　We have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we know we must continuously raise our performance bar. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

　　Work/Life Balance

　　We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

　　Key job responsibilities

　　Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation.

　　Manage inbound capacity from receiving through deployment stages

　　Manage the installation network and cabling infrastructure in a data center environment

　　Guide, train and educate staff on the best practices related to all service owner issues

　　Manage tasks and deliverables across small to large-size projects

　　Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

　　Provide weekly report to the data center manager

　　Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.

　　Recruit and train data technicians to ensure appropriate staffing levels

　　Host weekly staff meetings

　　Drive compliance to Amazon performance management requirements

　　We are open to hiring candidates to work out of one of the following locations:

　　Herndon, VA, USA

　　Basic Qualifications

　　5+ years experience leading and interacting with cross functional teams

　　Broad understanding of infrastructure technologies installation and design

　　Experience with system management tools and client/server environments

　　Bachelor's degree or equivalent combination of education and experience

　　Preferred Qualifications

　　7+ years in a data center technology role and 4+ years in a management role

　　Past experience with individual contributor performance management

　　Past experience with building physical datacenter such as copper/fiber cabling, power distribution, data center racking and installation of network hardware, either as a manager or individual contributor

　　Experience developing operational metrics to drive efficiencies

　　Experience contributing to the creation and implementation of high quality, high volume recruiting plans

　　Experience representing your team/technical area to senior management

　　In-depth knowledge of data center technology (Cabling, Power, Cooling, Hardware)

　　Experience in contributing to the definition and implementation of automation opportunities within an deployment/build environment

　　Experience in agile management methodologies

　　Experience with lean methodologies and Six-Sigma or similar qualification

　　Good team, organizational and planning skills, as well as stringent time management skills to balance dynamic workloads in a complex and dynamic environment.

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.