Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

　　Allied Universal® is hiring a Global Security Operations Center (GSOC) Operator. The GSOC Operator is responsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact Open Text operations, facilities, and employees. The GSOC Operator is responsible for monitoring multiple security network systems to coordinate responses to all safety and security incidents. In addition to monitoring security systems, the GSOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events, and guide and assist business clients during emergency and non-emergency events.

　　Thur - Sun (7am-7pm )

　　Full Time

　　Emergency Response, Coordination and Management

　　Excellent Problem Solving Skills

　　Use Radio Communications, Systems and Software etc.

　　1 year Security Experience

　　Customer Service

　　$18 / Hr

　　RESPONSIBILITIES:

　　Primary Responsibilities:

　　Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces

　　Access Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policy

　　CCTV System: Operators manage the companies CCTV system and process video footage request

　　Provide access management to all company facilities

　　Conduct alarm monitoring for Open Text facilities

　　Manage all video footage requests in accordance with company policy

　　Manage all access report requests in accordance with company policy

　　Notify the appropriate personnel in an emergency

　　Notify, direct, and assist emergency personnel in the event of an emergency

　　Liaison between clients, other departments, and company leadership during an emergency

　　Directing visitors to the appropriate areas

　　Monitor and control removal of company and personal property

　　Report all building utility/ service issues as observed and instructed to facilities

　　Manage the day-to-day requirements for the Companies Anti-tailgating program

　　Evaluate and recommend improved procedural safety/security protocols or processes

　　Display exceptional customer service and communication skills

　　Respond to incidents and critical situations in a calm, problem solving manner

　　Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site

　　Work flexible schedules, including some nights

　　QUALIFICATIONS:

　　High school diploma or equivalent

　　Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

　　Work experience must include of the following:

　　Demonstrated analytic and critical thinking skills and ability to expertly prepare reports

　　Ability to use logic and reasoning to reach conclusions and approaches to problems

　　Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)

　　Possession of highly proficient computer skills including Microsoft Office applications

　　Ability to communicate effectively with IT and Security Systems professionals

　　Demonstrated ability to operate radio, telephone equipment and/or console monitors

　　Flexibility to work various shifts and willingness to assist the team when needed

　　Ability to adapt to a dynamic environment and work under pressure

　　Comfortable in an environment where there is an expectation for constant learning

　　Effective oral and written communication skills

　　Active listening skills

　　Ability to assess and evaluate situations effectively

　　Ability to identify critical issues quickly and accurately

　　Attention to detail

　　Problem solving skills

　　Compile, sort, and interpret data

　　Identify critical issues quickly and accurately

　　Encourage effective teamwork

　　Mediate conflict with tact, diplomacy

　　Handle crisis situations at the client site, calmly and efficiently

　　PREFERRED QUALIFICATIONS:

　　College degree, or actively enrolled in college, with a focus on Criminal Justice or other protective service-related field of studyBENEFITS:

　　Medical, dental, vision, basic life, AD&D, and disability insurance

　　Enrollment in our company’s 401(k)plan, subject to eligibility requirements

　　Seven holidays annually paid at time and a half, if worked

　　40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Job ID: 2024-1156025

　　Location: United States-North Carolina-Durham

　　Job Category: Security Officer