Lead Client Service Representative

　　We are seeking an experienced Lead Client Service Representative to join our team.

　　At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

　　We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

　　Why We Need You

　　As the face of VCA, the Lead Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Lead CSR is the pivot around which the hospital operates and is responsible for:

　　• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

　　• Scheduling and confirming appointments.

　　• Placing outbound calls for follow-ups and reaching out to prospective clients.

　　• Presenting and explaining fees, including processing payments.

　　• Recommending, selecting, and obtaining products and services, including prescriptions.

　　• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

　　• Managing medical records, charts, reports and correspondence.

　　• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

　　In addition to the above you would be responsible for:

　　Ensuring CSR's are up to date with policy changes.

　　Maintaining a clean and organized work space.

　　Monthly food and staples ordering.

　　Assisting with hospital's social media pages.

　　We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

　　If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

　　Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

　　The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

　　We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com