About us

　　IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries to deliver true hospitality for good. Our diverse portfolio of differentiated brands is well known and loved by millions of consumers around the world.

　　We genuinely care for our entire IHG Hotels & Resorts family. All our colleagues are valued, and their wellbeing matters to us. We provide the support our colleagues need to succeed and recognise them for their hard work. Our diverse global community values different perspectives and cultures.

　　Our Global HR team helps drive the financial and operational performance for IHG. For corporate teams, this means focusing on having the right capability to support our business strategy. For our hotels, HR ensures we are focused on driving performance for our owners through the right talent and learning, all delivered in a timely manner and with the right quality standards and governance. The HR team is made up of about 400 colleagues based in our corporate offices around the globe.

　　Your day to day

　　The role will be based in our corporate office in Gurgaon, India. This is a great opportunity to manage the centralisation of all learning content at scale to provide a single source of truth for all IHG learning content. You will join the Global Learning Effectiveness (GLE) team comprising of the Director, 2 Global Learning Analytics & Insights Managers and Consultant Analysts. The GLE team sit within the Global Learning Strategy and Effectiveness Centre of Excellence.

　　Manage the centralisation of all learning content by developing a content management architecture (permissions, folders, metadata list classifications and tagging) that will ensure the Learning Content Management System (LCMS) provides one single source of truth for all IHG learning content.

　　Develop a learning content management strategy, based on best practice, to support and evolve the IHG learning ecosystem.

　　Chair the Content Management Committee and define the maintenance process for evaluating governance across the platform.

　　Create and maintain standards, policies and processes that govern the use of the LCM platform (Xyleme).

　　Create, communicate and maintain content management and work execution processes, providing support to LCMS users, liaising with Global Learning Applied Technology teams and Global Design &Development teams to ensure content is published and delivered quickly and consistently, version control maintained and IHG IP protected.

　　Manage the accuracy and consistency of content across all learning platforms by providing content governance at the component level and a management process for updating content changes as they occur.

　　Managing user security permissions for content tools (ADOBE and Syndicate), applying restrictions to sensitive processes/procedures.

　　Manage and deliver LCMS reporting and analytics to provide an accurate and objective picture of our content engagement, consumption, performance and user satisfaction.

　　Lead on guidance to content owners/developers to maximise evergreen content and re-purpose and re-utilise content.

　　Build out LCM as part of the IHG University ecosystem.

　　Stay up to date on emerging trends and technologies within field and adjacent to field and identify and apply as appropriate best practices.

　　Discover, assess, recommend, and implement platforms and tools to enhance our ability to deliver best-in-class content capabilities.

　　Work with stakeholders to develop and launch new content and functionality, and measure results for continuous improvement.

　　Develop into a subject matter expert in one or more areas of analytics/content management.

　　Provide input into content management systems and content maintenance.

　　Lead on dissemination of collected data in a manner that facilitates appropriate decision making for stakeholders.

　　Coordinate/provide training to any new users.

　　Manage the licensing agreement.

　　Respond to technical support questions (tier 1 support, escalate to Xyleme).

　　What we need from you

　　Education

　　Bachelors or Master's Degree in Marketing, Advertising, Digital, Business, or a relevant field of work, or an equivalent combination of education and work-related experience.​

　　Critical expertise & experience

　　2-3+ years’ progressive work-related experience in Interactive/Digital marketing, or Creative/visual merchandising. ​

　　Experience in the hotel, travel, or retail industry preferred. ​

　　Strong experience with eCommerce & interactive/digital marketing, including knowledge of innovative technologies, digital content management systems and online tracking.​

　　Technical skills and knowledge

　　Ability to prioritize work within multiple projects simultaneously and quickly change direction based on changing needs and priorities. ​

　　Expert knowledge of all aspects of content development and knowledge of CMS (Content Management Systems) authoring preferred​.

　　Excellent communication skills with strong verbal and writing and presentation proficiency​.

　　Ability to influence without authority and balance thought leadership with execution​.

　　Collaborative team player who excels at building relationships​.

　　Ability to work well both independently and as part of a global team across regions.

　　What we offer you

　　#LI-CT1

　　#LI-Hybrid

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

　　Let’s Go Further Together.

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.