Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Skytap, a Kyndryl Company is looking for a highly technical, business-savvy, and customer-focused Global Customer Technology Advisor to work across the sales organization, assisting in configuring solutions, analyzing total cost of ownership (TCO), comparing competitive solutions, and identifying new sales opportunities within our existing install base.

This role is a key partner to the sales, pre-sales, and account management teams, providing the technical expertise and insights needed to drive revenue growth and ensure customers receive the best possible solutions for their needs. The ideal candidate will be skilled in solution design, financial analysis, and customer engagement, with a deep understanding of how to position our products against competitors in the market.

Your Responsibilities:

Sales Solution Configuration Technical Guidance:

Work closely with account executives, pre-sales engineers, and sales leadership to configure solutions tailored to customer requirements.

Provide expert technical and business analysis to ensure proposed solutions align with customer goals and budget constraints.

Compare our solutions vs. competitor offerings, highlighting key differentiators and value propositions.

Deliver compelling presentations and documentation to support sales engagements and customer decision-making.

TCO Analysis Competitive Comparisons:

Develop total cost of ownership (TCO) models to help customers understand long-term costs and ROI.

Analyze the financial and operational impact of deploying our solutions compared to alternative technologies and vendors.

Present data-driven insights to help sales teams and customers justify investment decisions.

Assist in preparing business cases and proposals that clearly articulate solution benefits.

Sales Expansion Install Base Growth:

Identify expansion opportunities within our existing install base by analyzing usage patterns, customer feedback, and market trends.

Work with account teams to develop upsell and cross-sell strategies, ensuring customers maximize their investment.

Partner with customer success teams to track adoption and uncover potential areas for additional sales.

Monitor industry trends and customer roadmaps to proactively position future solutions and upgrades.

Collaboration Enablement Across Sales Teams:

Serve as a technical resource and subject matter expert for sales teams globally.

Conduct internal training sessions on competitive intelligence, solution positioning, and financial modeling.

Work cross-functionally with product, marketing, and sales operations teams to refine messaging and solution offerings.

Maintain up-to-date knowledge of industry trends, competitive landscapes, and emerging technologies.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

Qualifications Skills :

5+ years of experience in sales engineering, solution consulting, sales operations, or a similar role.

Strong knowledge of IT infrastructure, cloud solutions, networking, or enterprise software.

Expertise in building TCO models, ROI calculations, and competitive analysis.

Excellent communication and presentation skills, with the ability to translate technical details into business value.

Proven ability to collaborate across sales teams, identify opportunities, and drive revenue growth.

Experience with CRM systems (e.g., Salesforce) and sales analytics tools.

Ability to manage multiple priorities in a fast-paced sales-driven environment

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.