Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Main responsibilities

‣ Handle incoming calls for pick up, track and trace, service guarantees, service information, export shipments exception and other enquiries in professional manner, with objective to provide quality telephone customer service.

‣ Understand UPS service, product, systems and procedures

‣ Identify and record customer concern or issues

‣ Recommend solutions about service concerns to management

‣ Identify potential needs of customer and submit sales leads

About You – Required Skills : if you meet the below skills you are the right candidate for this job

‣ To be flexible, pragmatic and work under pressure

‣ Patient and pleasant attitude

‣ Problem solving skill

‣ Experience in call center will be a plus

‣ Greek English communication skill (Speaking, Writing, Reading)

‣ To Learn easily new systems

What we Offer :

Joining the world's largest package delivery company

Competitive remuneration package

Opportunities for advancement in a multinational company

Constant training for the role

Private Insurance

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Company: UNITED PARCEL SERVICE

Category: Customer Services

Requisition Number: R25005956

Location: Athens,Greece