Resolves technical requests from self-service tickets in support of internal and/or outside customers.

　　Creates, deletes, and modifies customer accounts.

　　Maintains and updates records and tracking databases.

　　Alerts management to recurring problems and patterns.

　　Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.

　　Must be able to multi-task and possess good communication and customer service skills.

　　Requirements

　　TS/SCI with poly required

　　10 years of related experience and a Bachelor's degree (or 5 additional years)

　　Customer Service

　　Data Entry

　　Microsoft Office

　　Windows

　　Active Directory desired

　　ServiceNow ticketing desired

　　One or more of the following certifications required:

　　A+

　　CCNA Security

　　CND

　　Network+

　　SSCP

　　CySA+

　　GICSP

　　GSEC

　　Security+

　　CASP+

　　CCNP Security

　　CISA

　　CISSP (or Associate)

　　GCED

　　GCIH

　　CCSP

　　Benefits

　　Health & Life Insurance

　　Dental Insurance

　　Disability Insurance

　　401K Retirement Plan with Matching

　　Tuition Assistance

　　Vacation and Sick Leave

　　Hiring Bonuses

　　Referral Recruitment Program