Who we are looking for

　　HZ Custody Service team mainly support on custody transaction processing, provide cash service and query management for APAC clients. The role would be account for the day-to-day management of a team and manage daily service delivery and production activities performed by staff. Work in conjunction with individuals on the team as well as up/downstream teams, stakeholders to ensure seamless processing according to the fund's policies, to ensure all SLAs are met. As well as, work collaboratively with management on migration, projects, client solution, KPIs, etc.

　　ONSITE: Due to the role requirements this job needs to be performed primarily in the office with some flex work opportunities available.

　　Join us if making your mark in the financial services industry from day one is a challenge you are up for.

　　What you will be responsible for

　　As FLM you will

　　Managing day to day operations / delivery of assigned clients with a keen eye on oversight of operational risks to achieve good KPI performance for the teamEnsure all activities are completed in line with internal standards and review as requiredEnsure incoming queries are being managed in a timely and accurate mannerKnowledge of custody specific trade and cash life cycle process in terms of processing and settlement activities is preferableWork in conjunction with individuals on the team as well as other business units, shared services/COEs, outsource partners, external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs/internal standards/guidelines.Good problem solution skill. As there might be a lot of unknow issue happen which is not exactly meet before, require the skills to have strong resolving skillsProfessional email written skill and fluent spoken English and professional communication skill as multi-communication is required with internal/external teams.Be accountable for staff performance tracking, new staff on-boarding, overtime control, leave planningDevelop, engage and retain an industry leading workforce using development plans and other available resources; ensure cross-training is completed across the functional team and provide specific SME training as requiredConsistently work with team and managers to review the process and optimize the process to achieve the operational efficiency. Participate in project and contribute to process improvements.Escalate potential issues to supervisor or next level manager on a timely basis.

　　What we value

　　These skills will help you succeed in this role

　　Working knowledge of financial products and financial marketsStrong computer competence (Microsoft applications: Excel, Word, etc.)Interpersonal and oral communication skillsAbility to work under pressure/deadlines driven environmentGood sense of risk awareness

　　Education & Preferred Qualifications

　　Bachelor's degree or equal job experience5+ years of custody experience and/ or fund accounting experience.

　　Are you the right candidate? Yes!

　　We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

　　About State Street

　　What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

　　Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

　　Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

　　State Street is an equal opportunity and affirmative action employer.