Job Summary:

　　Under minimal supervision and guidance, provides technological support by investigating and resolving complex problems. Responsible for general administrative duties related to the management of individual and/or team tickets, call flow, and project work. Effectively demonstrates customer care principals in individual to group interactions.

　　Key Responsibilities:

　　Under minimal direction provides advanced technical knowledge and support to internal and/or end users for and/or client-side applications utilizing established protocol(s)

　　Collaborates with other business units to resolve advanced technical needs and provides authored solutions to increase resolution by first contact interactions

　　Consistently interacts with voice, network services, software developers, product operations and/or vendors to re-establish service and/or identify and resolve the root cause and/or more complex problems

　　Manages the expectations of customers

　　Under minimal direction conducts testing to ensure that all information systems products and services meet maximum organization standards and end-user requirements

　　Thoroughly tests software and/or hardware to ensure proper operation and freedom from defects. Simulates and analyzes issues to resolve operating difficulties

　　Recommends system modifications to reduce user problems due to updated and/or new technology, minor rules/rates and form releases. Recognizes and acts on inconsistencies

　　Collaborates with the affected business units regarding new/upgraded technologies

　　Designs, develops and executes basic to complex client communication after thorough analysis

　　Under minimal direction, utilizes extensive knowledge of applications to resolve complex issues and may provide consultation in the design and impact of applications and/or support procedures

　　Supervisory Responsibilities:

　　This job does not have supervisory duties

　　Preferred Qualifications:

　　Education and Experience

　　High School Diploma or equivalent experienceCertificates, Licenses, Registrations

　　NoneFunctional Skills

　　Troubleshooting skills

　　Customer support skills

　　Work organization

　　Interpersonal skills

　　Oral and written communication skills

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　　National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $42,500 - $52,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

　　National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

　　In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

　　National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

　　National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!