Job Number 24010846

　　Job Category Rooms & Guest Services Operations

　　Location Delta Hotels Preston, Garstang Road, Broughton, Preston, England, United Kingdom

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　POSITION SUMMARY

　　Explore our very big world

　　As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

　　The impact you’ll make

　　First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

　　What you’ll do

　　Process guest check-ins, assigning rooms and activating room keys

　　Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns

　　Answer, respond to and process all guest calls, messages, questions or concerns

　　Give guests information and directions regarding property and local areas of interest

　　Process check-outs and resolving any disputed charges

　　Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques

　　Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

　　What we’re looking for

　　A warm, people-oriented demeanor

　　A team-first attitude

　　Positive outlook and outgoing personality

　　Flexibility, problem-solving skills and multi-tasking ability

　　The ability to stand, sit or walk for extended periods of time across a work shift

　　Perks you deserve

　　We’ll support you in and out of the workplace by offering:

　　Team-spirited co-workers

　　Encouraging management

　　Wellbeing programs

　　Learning and development opportunities

　　Discounts on hotel rooms, gift shop items, food and beverage

　　Recognition programs

　　You’re welcomed here

　　Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.