Front Office Assistant - Central Phoenix

　　Job Details

　　Job Location

　　Adelante Healthcare Central Phoenix - Phoenix, AZ

　　Education Level

　　HS Diploma from accredited school

　　Job Category

　　Health Care

　　Description

　　POSITION SUMMARY

　　The Front Office Assistant position provides an entry-level direct customer service to patients. Duties include but are not limited to: check-In and check-out of patients via EPM, verifies insurance eligibility, provide cashier services. Schedule and confirm patient appointments. Answer incoming phone calls. All clerical activities, office supply maintenance and scanning of medical records.

　　EXPECTATIONS

　　Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

　　OUR CORE VALUES

　　Compassion

　　Excellence

　　Integrity

　　Learning

　　Respect

　　Sustainability

　　Qualifications

　　ESSENTIAL SKILLS AND EXPERIENCE:

　　Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)

　　Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

　　High school diploma or GED from an accredited institution

　　Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication

　　Proficient mathematical skills for use in a healthcare setting

　　Basic computer proficiency to include Windows, MS Office, and internet

　　Ability to problem solve in situations both independently or with support from team and/or leadership

　　Ability to multi-task and work effectively in a high-stress and fast-moving environment

　　Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

　　POSITION REPONSIBILITIES

　　Greet all patients and offers assistance with questions, or directs them to appropriate person or location

　　Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person

　　Maintain and distributes patient documentation in an organized manner

　　Accurately enter all patient demographics and all other required information into practice management system

　　Obtain patient registration information and enter into computer system

　　Identify financial status of patients regarding sliding fee scale, insurance or discounts. Refers to eligibility as needed.

　　Verify third party payer coverage and billing information - insurance, etc.

　　Prepare and balance individual financial daily batch for processing.

　　Accurate handling of cash drawer and daily receipts

　　Schedule patient appointments for medical providers via the computerized PM

　　Scan documents into electronic health record

　　Knowledge of and participate in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection

　　NONESSENTIAL SKILLS AND EXPERIENCE:

　　Ability to communicate in more than one language

　　Electronic Health Record experience

　　One year of front desk or customer service experience

　　Additional Duties and Responsibilities

　　Other duties as requested or assigned

　　Patient-Centered Medical Home (PCMH)

　　All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

　　Adherence to Compliance and Code of Conduct

　　All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

　　PHYSICAL DEMANDS AND WORK ENVIRONMENT

　　The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

　　Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

　　In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance withEEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.