Job Description

　　About Wahweap: Wahweap is located in northern Arizona area on the Utah state border. It is home to Lake Powell Resorts & Marinas, which is open year-round. At LPRM, you will find the largest marina on the lake, as well as boat rental operations. Marina services are available for visitors? personal boats. In addition to the boat operations, Wahweap has a 350-guest room lodge, campground, several restaurants and gift shops, and offers boat tours on the Lake.

　　As a Front Desk Manager, you will be responsible for overseeing the day-to-day operations of the front desk area. You will lead a team of front desk staff, ensuring that guests receive exceptional service and that all administrative duties are carried out efficiently. This includes managing a team of staff, implementing, and enforcing policies and procedures, monitoring and analyzing performance data, and identifying areas for improvement. The Front Desk Manager will also be responsible for developing and implementing strategies to increase productivity and profitability.

　　Job Responsibilities

　　Manage a team of staff, including hiring, training, scheduling, and performance evaluations

　　Hold staff accountable and perform coaching or documentations with HR as a team

　　Ensure that all staff provide excellent customer service and handle customer inquiries and complaints in a professional manner

　　Implement and enforce policies and procedures to ensure the smooth operation of the company

　　Monitor and analyze performance data to identify areas for improvement and implement strategies to increase productivity and profitability.

　　Monitor and track guest feedback to identify areas for improvement

　　Develop and implement strategies to increase efficiency and reduce costs

　　Ensure that all front desk systems and processes are running smoothly, including the reservation and check-in systems.

　　Develop and implement policies and procedures to ensure the smooth operation of the front desk

　　Monitor and track sales data to identify trends and make informed decisions about inventory and staffing

　　Collaborate with other departments to coordinate events and promotions at the front desk

　　Other duties as assigned

　　Qualifications

　　Preferred 3+ years of experience in hospitality management or a related field

　　Excellent conflict resolution skills

　　Excellent guest services and leadership skills

　　Must be able to use Microsoft Office applications

　　Able to read, write and understand the English language

　　Must be able to multi-task and work with accuracy

　　Excellent communications skills required

　　Will be trained to learn the SMS Hotel Management System and become proficient

　　All other duties as assigned

　　Education

　　About Aramark

　　Our Mission

　　Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

　　At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

　　About Aramark

　　The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .