Ramon Velez Health Center

　　Front Desk Clerk Bronx, NY : 1/18/2024

　　Job Description

　　Job ID#:

　　3750

　　Job Category:

　　Ramon Velez Health Center

　　Position Type:

　　Full Time

　　Details:

　　Under the direction of the Site Manager and/or Deputy Site Manager, the Front Desk Clerk is primarily responsible for overseeing the duties and functions of the medical front office area and ensuring that they are carried out with accuracy, timeliness and confidentiality.

　　The salary is $23 - $24.00/Hour Monday through Friday from 9x5pm working rotating every other weekend.

　　KEY ESSENTIAL FUNCTIONS:

　　Utilize effective communication and customer service skills

　　Register patients in NextGen, obtain/verify demographics, insurance, sliding fee scale, and other pertinent information from the patients

　　Conduct prior authorizations and insurance verification

　　Ensure the privacy of employees/patient's health information according to HIPAA regulations.

　　Facilitate incoming and outgoing calls, document accurate messages and disseminates appropriately within Nextgen or other means

　　Provide navigational support to patients with check-in kiosk or other center-issued devices

　　Maintain/coordinate patient appointments and update information into the EMR

　　Follow-up on the missed/cancelled appointments, confirm upcoming appointments via telephone/written correspondence

　　Ensure that all legal standards for medical records are met. This includes that all information sent out meets the legal standards for release of protected health information

　　Coordinate front office functions with the clinical staff. The supervisor of front office and clinical staff will be in constant communication regarding services provided at the clinic.

　　Work with Site Manager to ensure the assignment of patients with scheduled clinic appointments

　　Accept monthly totals on patient data entry errors from the administrative data person and give to front office staff for correction and will be discussed at their regular meetings

　　Obtains revenue by recording and updating financial information, recording and collecting patient charges.

　　Perform other appropriate duties as requested by supervisor filing, collecting,

　　REQUIREMENTS:

　　High School Diploma or GED required

　　AA/AS in Administration or related field preferred

　　Excellent customer service and ability to deescalate situations

　　Minimum of two years of experience with medical record charts, knowledge of ICD-10-CM codes, knowledge of basic medical terminology

　　Intermediate use of standard Microsoft Office & Internet required

　　Bilingual (Spanish/English); strongly preferred

　　Job Requirements