Description

　　The Front Desk Assistant will provide administrative and patient care support to assigned clinic in the Department of Orthopaedic Surgery. Assist in coordinating patient flow throughout the clinic, from registration to discharge. Work as a member of the Ambulatory Care clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation

　　At the front desk, you will greet visitors and patients, prepares and updates each patient's chart as needed and for following day and separates physician's charts accordingly, verifies appointment status and necessary information in the computer system and checks appointment notes and benefit collection notes, collects copies of insurance identifications, collects cash and credit card payments including co-pays, completes, copies and totals cash receipts and processes billing charge documents. You will direct patient's destination using clear and concise instructions and escorts patients who may have difficulty with mobility. Responsibility for collecting medical records on a daily basis, tracing and researching the location of the records, and prepares charts for chart review.

　　In general, you will be is responsible for working with other team members to keep the clinic running efficiently and effectively, handling transactions in a time-sensitive manner. While the job is primarily administrative in functionality, some clinical knowledge is required, specifically relating to medical and insurance terminology.

　　*All employees are required to float or travel to all UCLA Orthopaedic clinics as assigned.

　　Salary range: $24.57 - 34.87/HourlyQualifications

　　Required:

　　Ability to multi-task using a computer and telephone simultaneously while interpreting the needs of patients.

　　Ability to work independently and prioritize assignments to complete work in a timely manner in a busy setting with conflicting demands.

　　Excellent speaking and writing skills to clearly and distinctly convey information to individuals at various organizational levels, using proper vocabulary and grammar.

　　Minimum of one-year work experience in a customer service environment.

　　Working knowledge of Microsoft Office and various software programs.

　　Preferred:

　　Bilingual English/Spanish

　　Skill in basic arithmetic to perform cashiering functions and maintain statistics.

　　Working knowledge of CPT and ICD-9 codes.

　　Working knowledge of medical/Orthopaedic surgery terminology sufficient to understand the patient's complaint and triage the medical problem based on patient description of complaints.

　　UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.