Cigna is one of the largest International Medical Insurers worldwide and can trace its roots back over 200 years. With over 35,000 employees across the world with offices in the UK, Asia, US & Middle East, Cigna has established itself as a Fortune 500 company.

　　We are looking for a highly motivated, focused individual to join this rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organisation, within a dynamic team environment where there are tangible progression opportunities.

　　Reporting to the Broker Sales Team Manager, you will be responsible for handling incoming queries from European brokers and intermediaries to meet their needs and complete the sale where appropriate. You will also be responsible for generating sales through outbound calls and developing relationships with key brokers and partners.

　　In addition, this role will be involved in supporting across all areas of Broker Service to ensure that we continue to drive our focus on Customer Centricity and deliver on the following metrics,

　　Sales

　　Broker Channel development and Relationship Management

　　Persistency

　　Main duties and responsibilities:

　　Strive to achieve company KPIs across Sales

　　Communicate effectively with team and senior management

　　Provide the highest levels of broker support, striving for first contact resolution

　　Ensure that all operating procedures and regulations are followed in line with FSA and Cigna guidelines

　　Monitor turn-around times to ensure contacts are settled within required time scales

　　Build relationships with internal departments to ensure all resources are utilized to the benefit of the Broker

　　Actively support all team members and provide resource to enable all operational goals to be achieved

　　Experience Required:

　　Previous experience of working within sales/revenue generation targeted environment is essential

　　Demonstrated experience working within a team environment

　　Experience of working in a multilingual capacity would be beneficial

　　2 years (plus) sales experience is preferred

　　Outbound B2B sales experience or a good knowledge of insurance products is preferred

　　A proven track record of success

　　Skills and Qualities:

　　Fluent in French and English (fluency also in Spanish if preferred but not essential)

　　Exceptional interpersonal skills with good verbal and written communication

　　Ability to work under own initiative and proactive in recommending and implementing process improvements.

　　Ability to organize, prioritize and manage workload to meet individual and team targets

　　Customer focused with ability to identify and solve problems

　　Ability to quickly identify customer needs in a professional and confident manner

　　Ability to exercise judgement

　　Maintain a positive attitude and good work ethic

　　Be flexible and open to change

　　To be able to meet our client and broker needs, there will be a requirement for flexibility to be able to work 5 days per week (Monday to Friday) on a shift pattern between the hours of 9am - 9pm.

　　About Cigna Healthcare

　　Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

　　Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

　　If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.